Williams Buick GMC

A great deal gone south I've tried to take what started out as the best car buying experience I've ever had from turning into a negative, however it's no fault of my own. Sto I've tried to take what started out as the best car buying experience I've ever had from turning into a negative, however it's no fault of my own. Stopped in by chance on 5/28/16 after being shafted on a deal at City Chevrolet. Was greeted and taken amazing care of by Rashad King. From start to finish one of the finest salesman i have ever encountered. He treated us fairly and with respect. Was very aware of our concerns and how we expected the transaction to go. The guy practically ran from place to place as he juggled multiple sales and tried to crank some satisfied people out the door. After many many car buying experiences, i can say that this was the fastest one ever. We came to terms relatively easily on our used Acadia and after voicing my concern over why it was not certified while other vehicles of similar model and trim package were even though they had more miles, Rashad went and got the truck certified for us! A nice bonus Handshake deal on terms that included certain "issues" being fixed prior to delivery. Statement made was "how about we do the deal today (Saturday) and i'll have the guys fix those issues and deliver the truck Tuesday to your house or work". Great! Did financing, transfer, trade in, full paperwork package and left with a very nice loaner and very much looking forward to Tuesday. Here's where it turns south........ Received email from finance department about missing some paperwork and needing something signed. Not a huge deal, but when i saw it was the purchase contract and invoice i was a bit shocked. Print, sign, scan, send. Some of my time Tuesday came and the truck was not done. Reason given - Monday was a holiday. I'm sorry, but this is not my concern as the consumer. A promise made should be delivered upon. Was told "we are shooting for tomorrow" (Wednesday). Wednesday came and received a voicemail from the general manager Justin Nash informing me the truck was still not done for various reasons and his exact phrasing used was "I know, excuse, excuse, excuse". Was told truck would definitely be done Thursday. So to recap, 5 days of owning a truck and still didn't have it in my possession. Thursday came and Rashad was going to deliver the truck himself which was a nice gesture. He also got me a new set of floor mats at no cost as it was a used truck. Nice Rashad arrived and the body work looked good. They were able to get the hail dents out and buff most of the scratches that come with a used vehicle. However there were only 5 things that were noted needing attention, and they only got 4 of them. The hitch area cover plate was only mounted by one fastener and they were supposed to replace it. It wasn't. They are now supposed to be mailing me the fastener and i will install it. More of my time Now here it is 6 days later and i find out from my bank that the dealership has not even contacted them for a payoff yet on my trade in and i will be responsible for my next payment coming due in several days or be assessed a late fee. I'm fine with paying one payment if i am to be reimbursed, however this is more of my time that i have to spend. Tried to contact Justin Nash, no answer after several attempts. Tried to contact finance several times and got an automated message that their voicemail box is full. finally just kept calling thru the switchboard until I happened to get Rashad completely by chance and he was going to contact finance for some resolution. My time as the consumer is the most precious aspect of any deal and i certainly feel that in the past 6 days my time it is only important to me Thank god for Rashad More

excellent Gene was excellent. Between the 2 of us we've bought several cars through the years and Gene was by far the best we've dealt with. Gene was excellent. Between the 2 of us we've bought several cars through the years and Gene was by far the best we've dealt with. More

Excellent experience, great guys to with!!! I bought a new "Acadia" from this dealership a few weeks ago. Both Steve (sales person) and Gus (financing) was great to work with, and made it in to I bought a new "Acadia" from this dealership a few weeks ago. Both Steve (sales person) and Gus (financing) was great to work with, and made it in to smooth and great experience!! More