Williams Buick GMC

Excellent service both on the sales side and financing side I had a Land Rover LR3 that got totaled and was needing to quickly find another Land Rover. I searched for about 2 weeks and came across an LR4 at Wil I had a Land Rover LR3 that got totaled and was needing to quickly find another Land Rover. I searched for about 2 weeks and came across an LR4 at Williams Buick GMC. From the moment the sales associate, Steve Hymanson, answered the phone, it was an awesome experience. With me being in Atlanta and not able to physically see the car in Charlotte, he went out and took pictures on the exterior and interior of the car. The application process was quick and easy. I drove up, took it for a test drive and was on my way home. On the way back however, I started having electrical issues and my headlights and radio would turn off and back on. I took it by a Land Rover repair facility in Atlanta and it needed a new alternator (almost $900). I called Williams Buick GMC quite upset and they were very understanding and agreed to pay the repair charge. It's things like this that make businesses stand out. They truly went above and beyond from the very first day to the last day and my car is running great now and I'm loving it. I highly recommend taking your business to Williams Buick GMC. I want to give a shout out to Steve Hymanson in sales, Gus Ghannam in finance and Justin Nash in management. More

Peaceful experience! Best car buying experience ever. Professional and honest. The salesman was very informative and upfront with the truth. I would refer anyone that was Best car buying experience ever. Professional and honest. The salesman was very informative and upfront with the truth. I would refer anyone that was looking g to buy a car new or used. More

Did Not Want To Deal I have always taken my truck to get serviced by Williams, which they do a great a job with. But when it came to buying a new truck they where not tha I have always taken my truck to get serviced by Williams, which they do a great a job with. But when it came to buying a new truck they where not that aggresive on there pricing or willing to match a posted price from another dealer. I was able to find the same year, model and truck for $5,567 cheaper. Granted is from a dealer out of state and the from the largest GMC volume dealer in the country. But I tried to keep my business local and Williams could not compete. More

oil change Went in for my usual oil change. Though I had an appt, it took over 10 mins just for the guy to put the info of my car into the computer. The guy stat Went in for my usual oil change. Though I had an appt, it took over 10 mins just for the guy to put the info of my car into the computer. The guy stated "looks like you had an appt with ...so and so... xxx cares who made my oil change appt for me, like I'm supposed to remember anyways because its not like the service guys at the desk are working on the cars anyways. Funny part is, the guy whom made my appt for me wasn't even assisting anyone, and didn't even ask if he could assist me. So what does that tell you. He just took his time getting the miles off my car the Vin number and so forth, like really why does it take over 10 minutes to collect this info and send my car back. Oil changes take over 30 minutes, xxxx I can go to jiffy lube or an independent service center and it takes 10-15 minutes. It just seems as though the the employees here don't care about good quality, timely service. Won't be going back anymore. Had to log back in... Benn here for an hour now, just for an oil change. Really, I understand sometimes it takes time or they might be busy, but no one should be waiting this long for simple service maintenance. Shameful. More

Great experience No pressure sales. Gene answered all my questions about the vehicle and followed up on a couple of minor things after the sale. Very happy with my new No pressure sales. Gene answered all my questions about the vehicle and followed up on a couple of minor things after the sale. Very happy with my new truck. More

ALL EXCELLENT HELP AND SERVICE The experience helped to make a decision to lease the car we were thinking about.'''the attention the Dominick gave us took a professional approach t The experience helped to make a decision to lease the car we were thinking about.'''the attention the Dominick gave us took a professional approach to helping with the turnover of the car we leased previously More

Service They were quick and friendly. I appreciated the customer service. They got me in and out and took care of everything I needed. Thank you. They were quick and friendly. I appreciated the customer service. They got me in and out and took care of everything I needed. Thank you. More

We. did not have a scheduled service. We had come in to pick up out all weather floor mats and the suv looked as if had over heated and the service department said they would check it out We had come in to pick up out all weather floor mats and the suv looked as if had over heated and the service department said they would check it out but they said it was most likely the rain water running down the front of the hood. Our wait was about an hour but all was good with the suv. More