
Williams Buick GMC
Charlotte, NC
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We. did not have a scheduled service. We had come in to pick up out all weather floor mats and the suv looked as if had over heated and the service department said they would check it out We had come in to pick up out all weather floor mats and the suv looked as if had over heated and the service department said they would check it out but they said it was most likely the rain water running down the front of the hood. Our wait was about an hour but all was good with the suv. More
Professional and courteous Tracy Montes was my service consultant, she was very courteous and professional at her job. She explain the problem with my VW beetle and I was in Tracy Montes was my service consultant, she was very courteous and professional at her job. She explain the problem with my VW beetle and I was in and out in no time. I had just had shoulder surgery the day prior to bringing my car in for service and she was very concerned as to why I was coming to have my car serviced after surgery and was concerned about my safety returning home. More
Can't follow basic instructions Refuses to remove my email address from their distribution list, even though they must do so by law. Makes you wonder what other illegal things they d Refuses to remove my email address from their distribution list, even though they must do so by law. Makes you wonder what other illegal things they do, doesn't it? More
Very professional. They get you in and back out Because the sales associates are not pushy and over bearing. They listen to what you are saying and go above and beyond to help you reach your goal a Because the sales associates are not pushy and over bearing. They listen to what you are saying and go above and beyond to help you reach your goal and stay within your budget. The used vehicle that I purchased was immaculate and very sharp inside and out. I love it!!!! More
18 years of satisfied service at this dealership. I have now purchased a 1997 Buick Century, 2003 Buick LaSabre, and 2015 GMC Acadia from this dealership. They have always serviced my cars well. The I have now purchased a 1997 Buick Century, 2003 Buick LaSabre, and 2015 GMC Acadia from this dealership. They have always serviced my cars well. There is no pressure during the sale and service is amazing. They always explain what needs to be done and get your approval before the fact. Good place to go. This time Gene Simmons was my Salesman. Great guy to work with. Andrew Johnson made the paper work easy. I actually came in with my LaSabre for service. Lori is great and takes good care of you. I have enjoyed many years of working with Kevin Dawkins in sales. The entire team makes buying and caring for everything painless. More
Excellent Service. Love this dealership. I had been traveling on business and returned home with several errands one Saturday. My car battery died. They came and pick Love this dealership. I had been traveling on business and returned home with several errands one Saturday. My car battery died. They came and picked me up and gave me another car to drive until Monday. Very much appreciated from a jet lagged customer. More
Easy oil change Williams Buick has friendly personnel and provides a nice workspace with complimentary wi-fi that made my relatively short visit for the oil change, t Williams Buick has friendly personnel and provides a nice workspace with complimentary wi-fi that made my relatively short visit for the oil change, tire rotation, and multi-point inspection easy, enjoyable, and productive. More
Excellent Fran Davis did a greet job on fixing my car during service time he is an excellent mechanic and should be awarded he is an asset to your dealership Fran Davis did a greet job on fixing my car during service time he is an excellent mechanic and should be awarded he is an asset to your dealership More
Poor customer service Again my hat off to Kevin Dawkins who keeps avoiding me. He saved the dealership 169.00 and lost a another customer. Good job Kevin. Kept being rude Again my hat off to Kevin Dawkins who keeps avoiding me. He saved the dealership 169.00 and lost a another customer. Good job Kevin. Kept being rude to your customers More
Excellent Dealership We are very pleased with this dealership. They have been so helpful and friendly every time we are there. We have purchased two vehicles from them ar We are very pleased with this dealership. They have been so helpful and friendly every time we are there. We have purchased two vehicles from them are very satisfied with both. Our sales person Dominic has been so helpful and always there to serve us... We have been please with the service department and the work they have done on our cars. We would highly recommend this dealership to everyone, Sandy & David K More