Williams Buick GMC

Unable to schedule a service appt Williams Buick GMC in Charlotte, NC has been neglectful with regard to my vehicle service needs. I own a 2004 Pontiac Aztek, which has been a wonderf Williams Buick GMC in Charlotte, NC has been neglectful with regard to my vehicle service needs. I own a 2004 Pontiac Aztek, which has been a wonderful car and although it is 10 years old it has not required much service until lately. It’s pretty remarkable how well it has run and I would like to keep it running for as long as possible. With that said, my "service vehicle soon" light has come on and I have tried to make a service appointment with Williams Buick GMC in Charlotte, NC but, no one will return my calls or respond to my online request. I've never had this problem with them in the past. It all started two weeks or so ago when my husband and I left 4 voice mails between us, never to hear back from anyone at the dealership. So I decided to submit a request via their online service the following week and still no response. Then one day my husband receives a letter from Williams regarding their certified service and how "we value your business". The letter included the service team contact name and phone number - Kevin Dawkins, 704-697-1600. I decided to call him today, November 12, 2014 at 12:12pm to schedule an appointment. First, the phone rang and rang and rang. Then, a surly man answered and when I asked to schedule an appointment he said that he would transfer me to the receptionist. Okay, no problem. I proceeded to wait on the phone for the receptionist for 23 mins, before I decided to hang up and call back. The second call was answered by another gentleman, who was pleasant and transferred me to Kevin's voice mail. Since, Kevin had 4 previous voice mails from me, I hung up and called back. This time I did get the receptionist. I told her I wanted to schedule an appointment and before I could ask her not to transfer me to voice mail, she transferred to me Kevin's voice mail. Again, I hung up and called back, this time however, the receptionist, Melissa, never answered my call and instead transferred me directly into her voice mail. I didn't leave a message. I called back for the 5th time and no one answered. Unacceptable. You would think, given all of the bad publicity GMC has had with their faulty ignition switches, which by the way, mine was replaced in 2013 before the recall was announced and I never asked for my money back, that the people at Williams would take more care when it comes to scheduling service. I don't know what the "service vehicle soon" light means. What I do know is how I feel as I continue to drive my Aztek as it is my only mode of transportation. I feel that my life could be in danger, that at any moment my car will stop running and I will be in an accident or stranded alongside the road somewhere. I feel that Williams could care less about my safety or about keeping their current customers. Never again will I take my vehicle to be serviced by them, I will never recommend them and I will never buy another GMC vehicle. It’s unfortunate that Williams Buick GMC has blemished the GMC brand. I’ve never experienced such treatment or the lack there of. GMC should know how their dealerships are treating their customers whether it be good or bad. It’s unfortunate that I have to report my negative experience to GMC directly. More

Service rear tire picked up a threaded bolt/washer some time Thursday. When I began driving on I-485 Friday, it sounded as if a wheel bearing needed replaceme rear tire picked up a threaded bolt/washer some time Thursday. When I began driving on I-485 Friday, it sounded as if a wheel bearing needed replacement, yet the car only has 8K miles. Williams was quick to find and repair the problem. More

Bill Morgan, your serve consultant, eased my fears When I came in with an engine light showing, Mr. Morgan eased my fears. He said, "whatever it is, we can fix it". Even though you did not have the p When I came in with an engine light showing, Mr. Morgan eased my fears. He said, "whatever it is, we can fix it". Even though you did not have the part, you got it and fixed my car. I'm very pleased with that attitude and service. More

My Sincerest Thanks My experience at Williams was by far one of the most Pleasant and Stress free experiences I've ever had in buying a car. I give all the credit to the My experience at Williams was by far one of the most Pleasant and Stress free experiences I've ever had in buying a car. I give all the credit to the knowledgeable and courteous Salesman and General Sales Manager that I dealt with directly. I would highly recommend this Dealership and Aaron Springer and Greg Armstrong to all of my Friends and Family. Thank you Guys for making me believe that there are truly honest and caring Car Salesmen that really do Care about their Customers. Sincerely, Jennifer Stout York, SC More

Never believed a car buying experience could be this easy!! This was a car buying dream come true for me! My initial contact with the manager, Justin Nash was quick and hassle free. I simply told him exactly This was a car buying dream come true for me! My initial contact with the manager, Justin Nash was quick and hassle free. I simply told him exactly what I wanted and asked him if he would be able to help me. Within minutes I had a text message from Justin with the picture of the truck and financing options available to me. As I continued to have questions, Justin was patient and returned every one of my text messages with an answer. He even connected me with an awesome salesman, Aaron Springer, who went out to the truck and took specific pictures of features I was asking about. Not once did they make me feel pressured or uncomfortable. And the best part was they were communicating to me through text messaging so it was convenient for me throughout the day! The next day in the dealership was just as convenient...everything we had discussed through text was what they honored in person. I was in and out of the dealership in record time with the exact truck and payment I had been looking for. Justin and Aaron are top notch guys with a devoted passion for customers service! Not once did I feel like I was talking to a "car guy". These two are class acts! Thank you for making what is normally a miserable experience a fun and enjoyable one for once!! I will be back :) More

Best and easiest buying experience. I recently purchased a 2011 Nissan Maxima and I was very pleased and impressed with my overall buying experience as Melissa and the staff of Williams I recently purchased a 2011 Nissan Maxima and I was very pleased and impressed with my overall buying experience as Melissa and the staff of Williams Buick are Simply the Best! More

What a pleasant experience when buying a new car. We met Bernie and he answered every question and worked with us to get the exact car we wanted. Thank you Bernie and William when buying a new car. We met Bernie and he answered every question and worked with us to get the exact car we wanted. Thank you Bernie and Williams for caring and helping us with this purchase. More

Excellent Service Upon arrival, I presented the Service Consultant items that I wanted to be check and serviced if needed. All my requests were addressed and service t Upon arrival, I presented the Service Consultant items that I wanted to be check and serviced if needed. All my requests were addressed and service that was needed was completed. In addition, I was informed of additional service that should be done ( replacement of rusted out parts in the rear brake assembly. I was informed as to why the service should be done, what it would cost and the time to complete the service. At no time was I pressured into accepting additional service. All staff that I interacted with were friendly and knowledgeable. More

Excellent Awesome dealership who truly cares about their customers. :) They are very family friendly and professional. I normally hesitate when it comes to ca Awesome dealership who truly cares about their customers. :) They are very family friendly and professional. I normally hesitate when it comes to car dealerships, but I must say that we will be buying our next vehicle from there. More

Totally satisfied with service. Excellent waiting area facilities and amenities. Most important, the service was also excellent and well within the waiting time expectations. Additio Excellent waiting area facilities and amenities. Most important, the service was also excellent and well within the waiting time expectations. Additionally, I knew exactly what they were (and did) going to do to my car. No negative surprises! More