Williams Buick GMC

Absolutely worst experience possible, I would not go back there if they gave me the car for free. I was first told one price then went back in the following day and was given an entirely different price. The there if they gave me the car for free. I was first told one price then went back in the following day and was given an entirely different price. The sales people are friendly, but the management was awful, no answers just excuses. If you are looking for a GMC or Buick spend the extra money and go to the Cadillac dealership or save yourself some bucks and go go to City Chevrolet. Dont waste your time here, you are not valued or respected. More

Great experience! When I met Brian Purser on the lot he probably knew he was going to have a hard time selling me a car! First thing I told him was that I am a car snob and I gave him a lengthy list of the probably knew he was going to have a hard time selling me a car! First thing I told him was that I am a car snob and I gave him a lengthy list of the things that I MUST have in a car...followed by a MONTHLY BUDGET. Brian quickly assured me that he would do everything he could to get me in a car with as many options as he could and still keep me within my budget. Brian and his manager Kevin worked and worked to make me happy! THEN...I threw them another curve ball...My Dad! I have to say, Dad is not as easy to please as I am but Brian and Kevin continued to work hard! Needless to say, I pulled away from the dealership with everything that I had originally told Brian I wanted! All the guys at Folger Buick continued to work hard for me with every detail...even removing a sticker at the very last minute which got me a new nickname..."Ms. High Maintenance"! Ha! Thanks for a great experience Brian, Kevin and Ricardo! I will send business your way! Can't wait to see the new dealership too! More

Best experience ever in purchasing a new car. We were given extremely thorough information about the GMC vehicle, had an informative and enjoyable test drive with the salesman, spent time in conversation given extremely thorough information about the GMC vehicle, had an informative and enjoyable test drive with the salesman, spent time in conversation and working on pricing with the sales manager and left with a brand new vehicle at the end of the day. A very friendly, courteous sales staff greeted us with a smile and/or a hello. We left as very happy and content automobile owners and love our new car!!! We would be more than pleased to recommend this dealership to others. More

I have been a Buick owner for years, but the reason I keep my business at Folger is because of its service department. Buying a car is an infrequent activity, but servicing a car is a frequent - and freq keep my business at Folger is because of its service department. Buying a car is an infrequent activity, but servicing a car is a frequent - and frequently frustrating - experience. Bill Morgan at Folger Buick makes that service experience as easy and pleasant as possible, however. Bill is the most experienced, knowledgeable, and friendly service manager I have ever known. He almost makes a service visit a pleasant experience. He invariably makes me feel that I am his most important customer and that he is genuinely happy to see me. I am comfortable with his recommendations and I trust him to treat my car as if it were his own. I expect that he treats all of his customers in a similar way. Folger is the place to go for service in Charlotte. [You do need to take your own reading material, however; the magazine selection isn't anything to write home about! :)] More

The service was outstanding and Bill Morgan was very helpful as he always is. He is a real asset to the organization and I always enjoy dealing with him. helpful as he always is. He is a real asset to the organization and I always enjoy dealing with him. More

I have had my Park Avenue serviced by Folger with Bill I have had my Park Avenue serviced by Folger with Bill Morgan servicing my car every time for many years. Bill Morgan is very friendly, knowlegeble I have had my Park Avenue serviced by Folger with Bill Morgan servicing my car every time for many years. Bill Morgan is very friendly, knowlegeble and provides outstanding professional service. Flogers is luck to have such an outsanding manager. Also, I have found the other service people at Folger to be very helpful and courteous when asking detailed questions. I think were it not for Bill Morgan and the team around him I would have gone searching for service somewhere else. Fine job! Keep up the great work! More

Bill Morgan is awsome to work with. Fair and Fast service. Does not tell you need extra add on work if you do not. Honest and reliable. service. Does not tell you need extra add on work if you do not. Honest and reliable. More

Mr. Bill Morgan is a jewel, a real asset to your organization. Rarely does one find a more customer-oriented, accommodating, and helpful individual than him. He is most knowledgeable about the vehic organization. Rarely does one find a more customer-oriented, accommodating, and helpful individual than him. He is most knowledgeable about the vehicle your dealership services, and is adept at explaining, in layman's terms, the problem(s) and the remedy needed to correct it. I feel fortunate to have Mr. Morgan to whom I can turn and with whom I can communicate when my vehicle is in a state of disrepair. I believe that I can trust his diagnosis and judgement, and feel confident that he is working in my best interest. More

Great and timely service. When we leave the shop, we always have confidence that the work was done well and as needed. They inspire confidence and we have always been pleased. True professionals. always have confidence that the work was done well and as needed. They inspire confidence and we have always been pleased. True professionals. More

I dealt with Bill Morgan on my repair issue, and I have dealt with Bill for many years. I always ask for him when I go to Folger because he is so helpful and so interested in giving me the best possible s dealt with Bill for many years. I always ask for him when I go to Folger because he is so helpful and so interested in giving me the best possible service and price. Bill has always given me only the service work that I needed, and I have never suspected that I was being told I needed a repair that I did not need or that I was being overcharged. He is a fine man to work with in the service department. More