
Williams Buick GMC
Charlotte, NC
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I bought my Buick from Folgers and have had it serviced there. Bill Morgan has always been friendly, helpful, and great to work with. I think he wants to make all of his customers happy. He gives good a there. Bill Morgan has always been friendly, helpful, and great to work with. I think he wants to make all of his customers happy. He gives good advice and I think he is wonderful When I mentioned going to Folger my doctor said, "Do you work with Bill Morgan?" She loves him too! More
For a number of years and 3 locations, Folger Buick GMC and Bill Morgan particularly has been knowledgeable, prompt, and fair in pricing. Overall service is outstanding. Lately we have dealt with Kevin Daw and Bill Morgan particularly has been knowledgeable, prompt, and fair in pricing. Overall service is outstanding. Lately we have dealt with Kevin Dawkins also with the same excellent service. More
I have driven Buicks for 36 of the last 49 years and all of them were Folger Buicks. The service at Folger has always been outstanding and particularly for the last 20+ years that I have been dealing w of them were Folger Buicks. The service at Folger has always been outstanding and particularly for the last 20+ years that I have been dealing with Bill Morgan. He is extremely knowledgabe and renders a very professional service. On top of that, he is a nice guy that I consider to be a friend. I would gladly recommend both Folgler Buick and Bill Morgan to anybody. More
This service department at Folger maintains a record of what my automobile needs and gives me a reasonable cost for the service and repair. I have over the last seventeen years tried other places but foun what my automobile needs and gives me a reasonable cost for the service and repair. I have over the last seventeen years tried other places but found Folger's service department is the one that keeps my automobile roadworthy. More
We have been going to Folger and dealing with Bill Morgan since we purchased our 2002 century Buick.We can depend on Bill for A-1 service.He always informs us as to what he will be doing where there will be since we purchased our 2002 century Buick.We can depend on Bill for A-1 service.He always informs us as to what he will be doing where there will be no surprises when the job is done and we get the bill. Bill is a very knowlegable person, and very valuable to Folger Buick. He always lets us come when it is convient for us .He is a friendly person and always has a smile.We think he is the greatest!!!!!!!! wE WOULD LIKE TO THANK fOLGER FOR HAVING SUCH GOOD PEOPLE IN THEIR SERVICE DEPT.. tHANKS TO ALL OF YOU..... wILFRED & sHIRLEY pARKER More
I am sure you hear this all the time, but I wanted to take a minute to tell you about my experience with Bill Morgan in your service department. Bill is one of the nicest men I have EVER met. You can tel take a minute to tell you about my experience with Bill Morgan in your service department. Bill is one of the nicest men I have EVER met. You can tell he loves his job as much as he does the people he works with. He is the reason we will continue to buy cars from your dealership. I tried to get my wife to buy a Lexus (like me, so she could experience the type of customer service I have had for years) but she and my boys LOVE the Enclave. And although it is hard to match the service department for Lexus, they have NO ONE like Bill. Every time I leave your dealership, I feel GREAT like I have just visited with a good friend. It has been a pleasure to meet and work with someone like Bill Morgan. No matter where life takes my family, all other car dealerships and people will be judged against Bill. Driving 45 minutes to your dealership is not one I look forward to, but my bet is in a few months when I buy my son a new car it will be from your dealership. The only reason is Bill. I know my son will be treated fairly and with respect when he has to have his car serviced. Your company is privileged to have such a knowledgeable and caring person working for them. Have a great day, and thanks for making mine. Vic Karam 704-400-6342 (cell) More
Bill recognizes me when I call and tries to accommodate my time schedule. I have not had any problem with the work so I guess that means it is good. The price for this 60k checkup was high but they had a my time schedule. I have not had any problem with the work so I guess that means it is good. The price for this 60k checkup was high but they had a couple of discounts to help get it down some. The free inside and out car wash was a pleasant surprise. By the time I want to replace this car I hope GM is free of government ownership. I have been happy with Folger service for many years. More
Recently had my GMC Acadia serviced at this dealer and I was pleasantly surprised by the service. My general feeling on dealers is that they always have a hidden agenda, but the service, communication and t was pleasantly surprised by the service. My general feeling on dealers is that they always have a hidden agenda, but the service, communication and timing was great. Highly recommend this dealership. More
I have a Buick Terraza 2007 that works very well. I went in for an oil change but more importantly because both of my remote button boxes were not working even after getting the batteries changed the week b in for an oil change but more importantly because both of my remote button boxes were not working even after getting the batteries changed the week before. Don, one of the machanics, an older gentlemen, apparently liked and admired by everyone in the service department, took a look at my remotes and decided he could fix it by soddering (I'm not sure this is how you spell sodder) some little pieces in there. Don actually saved me $200.00 dollars right there. One thing I can rest assured when I go to Folgers Buick is I will not pay more than I need to and I will be served courteously. I am thankful that Folgers is still opened because otherwise I would have to travel a good 25 miles all the way across town to go to the next closest Buick dealer. I like the quality of people you employ at Folgers Buick. Jay was friendly and polite. I was used to Bill, who has now moved to another location. I miss Bill just because I was so used to dealing with him. He was the best. I'm sure I will get used to Jay and the same good relationship I had with Bill will develop with Jay as well. Thank you Johanne Woodall More