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Williams Toyota of Elmira

3.1

6 Lifetime Reviews

951 County Road 64, Elmira, New York 14903 Directions
Sales: (607) 796-9600

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6 Reviews of Williams Toyota of Elmira

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August 19, 2018

"Beware - you'll leave with problems"

- RMF147

Took our 2012 Tacoma in with a gear slipping issue. Adam swore up and down that they "almost never" see a Tacoma that needs a new transmission but ours did. Instead of going for a second opinion we trusted Adam and the boys. $3600 later for a rebuilt tranny and once we picked up the truck the AC doesn't work. Husband contacted Adam about this and once again he swore up and down it wasn't the services departments fault, he did offer us an appointment so they could look it over. Fool me once, but not again Williams. We have purchased 2 expensive vehicles from this dealership.....but not going there again.

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Recommend Dealer
No
Employees Worked With
Adam - service representative
April 13, 2017

"Classy, Friendly "NON-PUSHY" Salesman Earned My Respect"

- GJones/Elmira, NY

I just purchased a 2012 Toyota Rav4 "Limited and I love it! I used cargurus.com to locate all of the Rav4 models within a 100 mile radius. I then talked to over 7 dealers in the last 2 weeks and spent untold hours reading auto listings. It wasn't so simple to find a beautifully-maintained Toyota Rav4, with low mileage and just one owner. Out of all the vehicles, within a 100-mile radius, Williams had the best selection of very well-maintained Rav4's. My salesperson was Don Miller - the only non-pushy car salesperson I've ever met. And, I've been buying and leasing cars for 35 years. Don''s consistently calm, relaxed and friendly demeanor did much to alleviate my anxiety. I had trouble getting a loan and other dealers just submitted my application to lenders and, when they didn't get an immediate approval, most dealers just shut me down. Not Don! He worked hard to get me the best loan package for me. He has been a joy to work with. I can be completely honest and blunt with him and he doesn't play games. Transparency in car sales? Refreshing and rare! In addition, my previous car was a lease and had to be turned in within a day. Don knew I would be car-less after the April 13th (2017), so he had my new Rav4 ready in no time AND he took care of turning in my previous car to "Williams Honda of Elmira, NY," also part of Williams Auto Group. All I had left to do was happily drive away in my new Rav4! I would highly recommend Williams Toyota of Elmira (on Rt. 64, right near the Arnot Mall off I-86). It's only 1/4 mile from the exit ramp and it's worth the trip. But, remember to ask for Don Miller. You won't regret it. Hope this information helps someone :-) Best of luck in your search!!

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Recommend Dealer
Yes
Employees Worked With
Don Miller
August 08, 2013

"****BEWARE**** although the prices here are competitive..."

- Abichavez

****BEWARE**** although the prices here are competitive they are very untrustworthy. They completely lied about my financing and the available interest rates. Although I mentioned a previous established I used they claimed their rates were currently higher than what they were offering. Upon review this dealership offered me an interest rate that was double what was being offered at my old bank. They were not thorough in searching competitive rates and only were looking at what was convenient for them at the time. Furthermore they were extremely rude when I called back to discuss this issue and attempted to blame me when in reality it is their job which they failed to do. As a consumer I expect each person at this dealership to do their job and be accountable for their actions as we all have to do in our day to day jobs. Along with the issues above they also took it upon themselves to do several other costly things such as running new plates instead of transferring my old ones without my consent. Please beware this dealership is full of untrustworthy people. They will blame you for their mistakes.

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Recommend Dealer
No
Employees Worked With
Dennis Derr
March 29, 2013

"Originally I felt rushed and pushed into into buying the..."

- gerogemorriszz

Originally I felt rushed and pushed into into buying the car by the manager. At the point of negotiating price he would repeat something like c'mon bro and are you serious. Because I was trying to reduce the price. We had to meet in the middle between $300. I thought he acted like $300 was too much to take off, but I was crazy to walk away if he wouldn't take off $300. So I kept hearing what came off as an antagonizing, Bro are you serious? Are you really gonna walk away just because of this? C'mon there are no other cars as nice as mine bro or something similar. I had the car inspected days later to find a tire had a chunk out of it. The manager was loud and acted astonished that my mechanic had found this. He explained there was no way this was true because it had gone through his service shop. I asked if he wanted to call my repair shop and he said "I WOULD LOVE TO!" in what peceived as a sarcastic manner. He did call the repair shop to verify. The tire price was refunded though. I later (two weeks) found water { http://imgur.com/a/Ka4jv } in the trunk of the car. I called to see how to be accommodated and was told to send emails with pictures. After a couple weeks I called back again to find progress; the same manager said his email was having problems and not working and he said he never received my email(S), but a fellow co-worker that was in the service department copied on them did(hmm?). The manager explained he could not guarantee that he would be able to fix the car for free. Whilst trying to talk (and when I say talk I mean as professionals do) and argue my case that the problem was from when I left the lot he spoke over top of me and became louder and louder. I had to yell "Chris, listen!" multiple times o try and get a single word in. He did not listen or give me a chance at this point. I told him I felt he was being rude to me and he laughed at me. I asked to speak to his supervisor about being treated disrespectfully. He then began to use "Listen" anytime I just asked him to repeat himself, I believe trying to mock me using "LISTEN" as a play on words anytime he could. The supervisor also began to speak very loudly (YELL) over me when he got on the phone. He thought I was complaining about the non-guarantee of fixing it, but at that point I just wanted to know how I, a patron was being treated. Things got very heated. The supervisor sided with the manager and said his employee would have never done anything like that if I wouldn't have been so rude first, I would not have got that treatment. He told me I was just looking for a fight and disregarded my feelings. My mother listened the entire time and had to intervene between what became a shouting match. Her idea was to be transferred to the service department and deal with them after the verbal exchange became hot. The service employee was calm, polite and simply explained the same thing. Meanwhile I have a Prius that I bought off the lot that somehow gets water in the hatches battery compartment. All I really wanted was a car that was good to go off the lot with no problems. That's why I bought from a Toyota dealership. I thought they would offer more... I feel too embarrassed to go back now; all because I tried to stick up for myself. I live over an hour away and I do not believe I brought this on myself. I would have felt worse if I never would have brought it up to them. I will not be taking my car back even if it is covered after the treatment I received. I explained I would be writing my opinion and experience on social media reviews and neither seemed to care. I assume they will reply to this. I will not bring my car back. I will be having it fixed elsewhere after this incident even having t pay for it for sure. I do not only write negative reviews, I also write positive. I do this to give back to the social media world as it has helped me find the best product/deal/store. Any of you fellow Amazon shoppers will completely agree.

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Recommend Dealer
No
Employees Worked With
Chris Silvers and Chuck Norris
January 26, 2012

"My wife and I recently leased a new camry from Kent Brown..."

- mytech

My wife and I recently leased a new camry from Kent Brown Toyota. We received a warm welcome from our salesman (Dennis Derr). He Knew the products and features like a pro. Everything was handled by him leaving me to only sign and drive away. It was probably the best car buying visit I have had and we have purchased many cars. The only thing I thought was the car cost a couple hundred dollars more than I had seen elsewhere. In the end dealing with a local dealer and having great service from salesman lead us to purchase the car from Kent Brown Toyota. We have since had a couple calls from Dennis making sure we have no questions and everything is going well. This is a rare service in today's customer service world. Will tell everyone I know looking for a vehicle to stop up and meet with him. The guy we signed the papers with seemed a little odd but was nice enough..

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Recommend Dealer
Yes
Employees Worked With
Dennis Derr
May 22, 2011

"They say they are an honest small town dealer. I believe..."

- Carbuyer10000000000

They say they are an honest small town dealer. I believe they are very shady. They basically told me a used car was in mint condition to get me there, then when I get there all kinds of issues about the car were uncovered. The bigest of all the issues was that the car that I was told was mint had noticable dings and dents they would not fix. If you have to go there to get the car you want buyer beware. I would go to all other dealers in the area first.

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Recommend Dealer
No
Employees Worked With
Sales associates, Sales Manager, Finance Manager
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