Williamson Buick GMC

Mantenimiento Recomiendo de verdad este dealer.siempre que he tenido que ir por diferentes motivos he resuelto ya sea a comprar o a mantenimiento.sus trabajadores s Recomiendo de verdad este dealer.siempre que he tenido que ir por diferentes motivos he resuelto ya sea a comprar o a mantenimiento.sus trabajadores son muy profesionales More

Service experience Mario Rangel was my service advisor. He kept me regularly posted on the status of my car and made sure that what needed to get done was done. He took Mario Rangel was my service advisor. He kept me regularly posted on the status of my car and made sure that what needed to get done was done. He took very good care of me and my car. Mario is awesome! More

Great expetience The sales consultant (Ms.Celida Naranjo) was very helpful and accommodating. She answered all my questions and was very knowledgeable with the vehic The sales consultant (Ms.Celida Naranjo) was very helpful and accommodating. She answered all my questions and was very knowledgeable with the vehicles. I will be recommending her and Williamson to other people. More

Plain and simple. Mr. Robert Garcia did an outstanding job. Got in, told Mr. Garcia what I wanted, he showed me the vehicle, and I bought it. As simple as 123. Time was not wasted. Got in, told Mr. Garcia what I wanted, he showed me the vehicle, and I bought it. As simple as 123. Time was not wasted. More

Bought a new car I had a pleasant experience, salesperson got me a great deal. My dad is very happy for what I bought for him. Happy to had chosen that dealership I had a pleasant experience, salesperson got me a great deal. My dad is very happy for what I bought for him. Happy to had chosen that dealership More

Always a smooth process, Great selection. The team at Williamson has always been great to work with. I am on my sixth new car purchase with them. They have always been helpful, courteous and p The team at Williamson has always been great to work with. I am on my sixth new car purchase with them. They have always been helpful, courteous and professional. More

Deceptive and Unprofessional I am in the market for a luxury sedan and the CT6 made it onto my list. Car looks nice and not too flashy. Walked into the dealership Saturday afterno I am in the market for a luxury sedan and the CT6 made it onto my list. Car looks nice and not too flashy. Walked into the dealership Saturday afternoon. All of the staff was busy chatting with each other. I was the only customer in the showroom. After I looked at about 5 or 6 cars on my own, I was approached by a staff person with tattoos on her arm. I let her know I was interested in CT6 Platinum model. The lady (don't know her name) went to check the inventory on her computer. She let me know that they only had one in their inventory and that they had the vehicle in another lot, so the wait would be about 30-40 minutes. In fact, they did not have any CT6's in their showroom location, so it didn't matter what model one was interested in purchasing. She said we could wait or come back another day to look at one. Once she said that, I really started to question whether I was dealing with a legitimate salesperson or some random staff person (since all of their staff seemed to have taken a long weekend). Why would a salesperson ask a client to come back another day?? You want me to come back after I purchase my vehicle elsewhere, so I can tell you what a great deal I got with your competitor? Anyways, I said that I could go to the nearby mall and come back when they had the vehicle. I asked her about the 24 hour test drive program and she said "no way, we don't do that". Mind you, their website clearly advertises the program and lists them as a participating dealer. I also spoke to a salesperson over the phone one week prior to my visit. This person confirmed that they were participating in the program and asked me to "come on in". Back to the present, I let the lady know that I would be going to another dealership (Braman Cadillac) and I thanked her for her time. On my way out of the door, she asked if I wanted to speak to a manager. I said "yes" and a minute later Pete Betancourt , New Car Sales Manager, appeared. Pete went on to inform me that they do not participate in the 24 hour test program because it is "too much of a hassle". I thanked him and left. I left wondering how Williamson Cadillac could survive with such a terrible staff and customer service. It is obvious why the showroom was empty. There is no way these people are moving any substantial volume. Staff is unprofessional and they look like they should be selling Kia's instead of Cadillacs, no vehicles to show, no enthusiasm to close sale, and straight out lie to prospective customers. This dealership is hurting the image of Cadillac and I will be sure to report it to General Motors as well. I am probably the exact demographic that GM wishes they had, but Williamson is going to make sure that Cadillac never advances. Pete, I could have bought your entire showroom without batting an eye lash. This is the first review that I have ever bothered to write about anything online. Williamson is a pathetic excuse of a dealership and Everyone is strongly advised not to waste your time with them. Go to Braman Cadillac instead, much nicer people that are actually in the business of selling cars. More

First mistake, purchasing a vehicle at Williamson Cadillac First mistake was purchasing a vehicle at Williamson Cadillac. First service call extremely disappointing. Only one in the service area, service write First mistake was purchasing a vehicle at Williamson Cadillac. First service call extremely disappointing. Only one in the service area, service writer walked by me 4 times without acknowledging me standing there. Finally I asked if he was going to help me or not? Very bad attitude.(I didn't buy a Cadillac), maybe that was the problem? First warranty repair was a cable they claimed to have replaced. I decided to check before leaving, it was not replaced. I had repairs done at Williamson Collision, e-mailed, called many times to advisor and director for diagnosis and written estimate I paid for: ($101.65)...no response. Called Williamson GM (Roger) to finally get my estimate. The written estimate was $468.13 + $101.65=Total: $569.78 to replace a $28.80 part, :20 minutes labor. Replaced by another dealer...Obviously, I will never purchase another vehicle from Williamson Cadillac.. More

Unethical, closed minded and poorly trained management Other reviewers have covered all he areas of my concern as well. It seems management doesn't care, but I hope buyers would read these reviews and choo Other reviewers have covered all he areas of my concern as well. It seems management doesn't care, but I hope buyers would read these reviews and choose to go elsewhere. Why give business to those who treat you as if you need them more than they need you. More