Williamson Buick GMC

Buick Doctor I generally feel good when we take our Encore in for service/doctor. A simply oil change was needed this time. I parked the car and was instructed to I generally feel good when we take our Encore in for service/doctor. A simply oil change was needed this time. I parked the car and was instructed to go to customer service. I found that funny because I hadn’t seen a customer service sign or banner. I entered and quickly remembered that I truly dislike this part. The gentlemen (no women) behind the desks were all busy. There’s no direction or guidance (signage or arrow) as to where to go or who you can talk to. You simply wait to be acknowledged by the next available person. Last time I was skipped by someone who came in after me. 😞. Not this time though. Eventually I was greeted and received great service. I saw another women come in after me, who shared a similar look of confusion. This part could have been better. I don’t remember the lovely gentleman that helped me. More

Excellent service, given a nice loaner car At Williamson Cadillac we always received great service. My service agent Tony always explains what needs to be done and how long it will take to do i At Williamson Cadillac we always received great service. My service agent Tony always explains what needs to be done and how long it will take to do it. He makes sure I get a loaner car of the right size to continue to do my work. More

Car was lost in the system After taking my truck a 2015 Yukon Denali XL for a battery and routine service I asked to have the rear suspension checked out. There was some quest After taking my truck a 2015 Yukon Denali XL for a battery and routine service I asked to have the rear suspension checked out. There was some question as to wether the electronic ride control system was covered under the GM warranty. Here is where the problem began. Unfortunately my service advisor who is great was out injured so when I called him and left a message no one ever returned my calls. After 11 days! I called and requested to speak to someone else, if I had just kept calling, I’d still be without a car. More

Best service ever Williamson Cadillac is amazing everyone is polite and the service was fast and easy to understandably i recommend this location to everyone that has a Williamson Cadillac is amazing everyone is polite and the service was fast and easy to understandably i recommend this location to everyone that has a Cadillac Buick and GMC More

Check Engine Took my vehicle in because a check engine light came on. The tech that assisted me was extremely professional and very nice. Explained how long it may Took my vehicle in because a check engine light came on. The tech that assisted me was extremely professional and very nice. Explained how long it may take, called me to tell me what was wrong and called when the car was ready. Kept me informed step-by-step. More

Best Service Center I always get an appointment that works for my schedule. Everyone is very friendly and professional and I am completely satisfied with their work every I always get an appointment that works for my schedule. Everyone is very friendly and professional and I am completely satisfied with their work every time. More

Terrible experience Worst experience, they replaced the CUE and removed my navigation. The car had navigation now it's gone. The manager just said that the car didn't com Worst experience, they replaced the CUE and removed my navigation. The car had navigation now it's gone. The manager just said that the car didn't come with navigation even though it did and only offered to put the old CUE back. The sunroof was flush with the roof of the car when I dropped it off now the back is uneven and there's a small dent on the roof. They damaged the inside leather panel on the passenger side. It was next to impossible to get a call back or reply to my emails. They had my car for over a week. More

Great, tony is the best!!! Tony was wonderful to deal with. The service was okay the service department forgot to plug in a few things that monitored my pedals and my seat adju Tony was wonderful to deal with. The service was okay the service department forgot to plug in a few things that monitored my pedals and my seat adjustment but Tony fixed it once I told him about it. He is a wonderful service manager. More

AMAZING Staff is amazing - ownership from the top starting with the Williamson's down thru every level. Rolando, Skip, Eddie - terrific team. Run the business Staff is amazing - ownership from the top starting with the Williamson's down thru every level. Rolando, Skip, Eddie - terrific team. Run the business as if it was their own. Marc S. More

Waited 2 hours for an oil change I was one of several customers who were advised to purchase new tires. It sounded as if, during the last employee meeting everyone was advised to push I was one of several customers who were advised to purchase new tires. It sounded as if, during the last employee meeting everyone was advised to push tires. I am a woman who knows how to change oil, tires and simple car repairs. It’s a shame that I had to put my husband on the phone to agree that the tires have NO DRY ROT!! More