Williamson Buick GMC

Williamson Cadillac Buick GMC Horrible Customer Service I highly recommend everyone to stay away from Williamson Automotive Cadillac Buick GMC located at 7815 SW 104th Street in Miami, Florida 33156. Jef I highly recommend everyone to stay away from Williamson Automotive Cadillac Buick GMC located at 7815 SW 104th Street in Miami, Florida 33156. Jeff Rogers, General Manager; Juan Santos, Service Director; and Fede Trudhomme, Service Manager have integrity issues, are not honest, and DOES NOT CARE ABOUT THE CUSTOMERS. This dealership has the worst customer service I’ve ever seen and discriminates against females. Around Sep 2018, I purchased a brand new 2018 GMC Sierra Denali 4-wheel drive truck. I have been constantly having issues with the truck. The mechanics attempted to fix the issues and caused additional damages to the truck i.e.. truck hesitates to shift into high gears, several keys features on the truck are inoperable, and makes roaring/rattling noises. The mechanics performed work on the differential and the truck has not ran the same since work was done. The truck even slowed down on a busy Florida Turnpike which was a major safety concern. I could have been killed. I pulled the truck into the emergency lane because I almost got hit. The truck has been at the Williamson Automotive Cadillac Buick GMC Service Department for a total of 27 consecutive days. Juan Santos and Fede Trudhomme constantly lie about the issues with my truck. Mr. Trudhomme told me that he didn’t hear any noises and the vehicle was running smoothly. Then, I went on a test drive with Mr. Santos and he stated they he noticed the vehicle was not operating like it should and that he heard roaring noises. Once again, they told me contradicting information in regards to my truck. Mr. Santos told me that he would fix the issues with my truck; so I trusted him. On 24 January 2019, the representative from GMC Customer Assistance Center Care called and told me that Jeff Rogers, General Manager, denied my request for a replacement vehicle because he stated nothing was wrong with my vehicle. She also stated that Mr. Santos stated nothing was wrong with my vehicle and he was just sympathizing with me. I called Mr. Santo and told him to have my vehicle ready. When I picked up my vehicle, someone had annotated in the system that my truck needed repairs and made it appear as though I would not let the mechanics complete the repairs. While at the dealership, the General Manager was following me around like I was some type of criminal. This type of treatment is not fair and unprofessional. GMC stated that they support the troops. This dealership does not care about the troops nor customers. I would never purchase another GMC vehicle. This is a promise. YOU WILL NOT GET AWAY WITH THIS. WHY WOULD I PAY $70,000 FOR A TRUCK AND MAKE-UP FALSE ACCSUATIONS ABOUT THE TRUCK. MY TRUCK STILL HAS NOT BEEN FIXED. More

Great Service Service writers are very friendly and highly professional. I feel that I get superior service at Williamson. That is why I drive from Ft. Lauderdale t Service writers are very friendly and highly professional. I feel that I get superior service at Williamson. That is why I drive from Ft. Lauderdale to South Miami for service!! More

Outstanding dealer My family has done business with Williamson for over 25 years. Every car purchased or leased has been great. Our “go to guy” has always been Mike Pe My family has done business with Williamson for over 25 years. Every car purchased or leased has been great. Our “go to guy” has always been Mike Penn. He really delivers. Great prices and exceptional service. Around our house, when it comes to getting a new car, the only thing my wife says is: “I want anything that I can get from Williamson”. The service department is amazing and Skip Moosang has always taken great care of us. I highly recommend Williamson Motors. More

Sold New Cadillac CTS V with Hidden Damage and Repair. I bought a new 2017 CTS V from Williamson in October of 2016--Ron Peoples was my salesman. After test driving the car, I noticed unevenness in the gap I bought a new 2017 CTS V from Williamson in October of 2016--Ron Peoples was my salesman. After test driving the car, I noticed unevenness in the gap and level of the hood to the front fenders and bumper, and on the hinge end under the windshield. A condition of my deposit and agreement to purchase the car was that they fix this alignment problem. I repeatedly asked if there had been any previous damage, and they denied it each time. Their body shop improved the level near the hinges under the windshield, and spread the error around the rest. Several there blamed the problem on the difficulty of Cadillac making the carbon fiber hoods uniform. I also noticed an irregularity under the left headlight lens on the bottom edge, which protruded a little more from the fender and was rougher than the right headlight lens. This may have been just after I purchased the car, but still on the dealer premises; it worried me but ultimately I thought maybe it was just a fit and finish issue. Not long after I purchased the car, I discovered that the right front passenger door needed about double the force to close as the other doors when all other windows and doors were closed, and the window frame where it is supposed to match the rear door went further in, that is, it wasn't level with the window frame of the rear door; it seemed like the top was hitting before the rest of the door when closing. I took it to another dealership for all my service as they were closer, and although they attempted to adjust the striker for the door, it didn't fix the problem. About 8 months months later, about 18 months after I bought the car, when I was having some other minor bodywork done, I again asked them to adjust the door, and check if they could adjust the the hood/fender/bumper alignment issues better, under warranty. That's when they informed me, and showed me, that the front bumper and both front fenders had been worked on, removed and put back, the bumper flange having a slit, or cut-out behind each of the two top attachment bolts in the front of the engine compartment, which is never there from the factory, and the bolts for the fenders were not centered in their spots on the flanges as they should be from the factory; therefore, they could not work on it under warranty (I had never had any front end damage since I brought the car). I had it inspected again somewhere else, without anything being taken apart, by someone recommended by an attorney specializing in such issues, and it was pointed out that the front bumper has been repainted, and the left headlight had issues, including not being positioned right, confirming my initial discovery, and I also saw more clearly a little chip under the edge at the top of the headlight lens, and the door still had issues with alignment. Since the time I got the car it has had random electrical issues, such as the lane departure warning and driver heated seats turning on by themselves, that where not resolved through normal system checks--I suspect that front end damage might have affected the wiring circuits. Although the mechanics of the car seem to work fine now after the transmission was re-calibrated during my first oil change, and a known issue with the transmission fluid was fixed, both once before that transmission fluid replacement, and once right after that, when I came to a stop in normal driving and then attempted to resume driving again, while still in drive, the transmission had disengaged as though it was in neutral. Turning the car off and leaving it for 15 minutes resolved the issue both times, but no one can explain what caused this dangerous situation. It only happened twice and not for about 8 month, but it is something to worry about, and because of the undisclosed damage, I do not have confidence in the car or feel that it was ever properly repaired, aesthetically or functionally, and as they didn't even admit the damage, I don't know what actually happened to the car except for the evidence of repair, and problems with it. Since they told me that they had the car since it was delivered from the factory (50 days prior), and records show it had 1 mile on it when they received it--when I purchased it it had 73 miles on it, including my test drive and a trip to and from their body shop--they must have known what happened to the car. I'm in the process of deciding how to remedy the situation. I recently talked to the same body shop manager, Arnie, I spoke to when I bought the car, and he denied any other repairs were made at their body shop, and when I said two other body inspections indicated that the front fenders and bumpers had been removed, the front bumper repainted, and put back, and not a good job at that, he became defensive and said to talk the salesman (who was Ron Peoples). Well, the Ron Peoples, and I believe, the sales manager, already denied there was any previous damage or repair of the car when I bought it. Update: Following the reply to this review posted by General Manager Jeff Rogers, I called him and discussed the issue. He said his records show there was no history of damage or repair to the vehicle while their dealership had it. Still, I was sold a vehicle that had been damaged and repaired. The car was delivered to them directly from the factory; if they didn't know about the repair, especially after the body shop worked on the car to address the issues I detected before I bought it, they should have known. The end result is I was sold a car that was not in new, or even like new, condition. It is true that all my service was done elsewhere because Williamson was a good distance further away, and I did not give them the opportunity to address the known issues after I bought the car, only before I brought it. I occasionally talked to their service department about other issues under warranty, and, at least over the phone, they were more responsive than the dealership I actually used for service, so that's a positive for them. But I am reviewing the new car sales department. I am removing the optional ratings unrelated to this issue directly. More

Superior Experience so far My salesperson, Mr. Ron Peoples, was terrific and professional. Sales process went a lot smoother than at other dealerships that I have bought cars a My salesperson, Mr. Ron Peoples, was terrific and professional. Sales process went a lot smoother than at other dealerships that I have bought cars at before. More

Mantenimiento Recomiendo de verdad este dealer.siempre que he tenido que ir por diferentes motivos he resuelto ya sea a comprar o a mantenimiento.sus trabajadores s Recomiendo de verdad este dealer.siempre que he tenido que ir por diferentes motivos he resuelto ya sea a comprar o a mantenimiento.sus trabajadores son muy profesionales More

Service experience Mario Rangel was my service advisor. He kept me regularly posted on the status of my car and made sure that what needed to get done was done. He took Mario Rangel was my service advisor. He kept me regularly posted on the status of my car and made sure that what needed to get done was done. He took very good care of me and my car. Mario is awesome! More

Great expetience The sales consultant (Ms.Celida Naranjo) was very helpful and accommodating. She answered all my questions and was very knowledgeable with the vehic The sales consultant (Ms.Celida Naranjo) was very helpful and accommodating. She answered all my questions and was very knowledgeable with the vehicles. I will be recommending her and Williamson to other people. More

Plain and simple. Mr. Robert Garcia did an outstanding job. Got in, told Mr. Garcia what I wanted, he showed me the vehicle, and I bought it. As simple as 123. Time was not wasted. Got in, told Mr. Garcia what I wanted, he showed me the vehicle, and I bought it. As simple as 123. Time was not wasted. More

Bought a new car I had a pleasant experience, salesperson got me a great deal. My dad is very happy for what I bought for him. Happy to had chosen that dealership I had a pleasant experience, salesperson got me a great deal. My dad is very happy for what I bought for him. Happy to had chosen that dealership More