I originally came in to Willis Ford of Smyrna because my 2012 ford f150 3.5 ecoboost with 68,000 miles was running horrible. I would push the gas and it wouldn’t go anywhere. So they diagnosed it and determined it was the VCT Cam shaft phasers and recommended while they were in there to replace some other parts, which included the timing chain, guides, tensioners, etc. So I agreed to do the work, and the total bill was $2900.00 which ford assisted with $1200.00. I came to pick up the truck and look at the work performed and there was minor mistakes, like a hose left unattached to the valve covers and the charge pipe on the throttle body was not fully seated. The next morning on my way to work I hear this loud pop and the motor starts running rough. So I drove back to willis which Rick Catterton the service manager at first said there was nothing wrong with it and proceeded to rev the engine up off the limiter in the shop, but I insisted he drive it and it was found that the charge pipe that was supposed to be tightened was disconnected. All the while I get to miss 2 hours of work.
So I drove the truck and everything seemed fine for a little over 3 weeks, and just over 500 miles. Until on my way home from work while getting up to speed from a stop sign the oil pressure light comes on, indicating low oil pressure. At the next light the engine started knocking like a diesel and would barely run. So I call up willis and ask if they could bring a tow truck, but was told they don’t have one. So I limped the truck over there, and waited to hear back. I dropped the truck off on Wednesday and received a call back on Monday early afternoon. They proceeded to tell me that the engine had spun a bearing , bent a rod, and that I would need a replacement long block costing $8100. So I ask rick if he is going to take responsibility for this, due to the fact that they just did major engine work in the immediate area. Rick was adamant in his decision that he was not in the least bit responsible for this. I asked that maybe it was possible the mech, you know being a human and all, made a mistake or left some dirt,rtv, etc causing the bearings journal to get clogged, etc. Rick still said no. So I asked how this could of happen. He said “I don’t know, It just did”. So you mean to say you don’t know how this happened, but you do know it wasn’t you. They then proceeded to charge me $540 just to look at the damage that was done to the truck. I called ford Corporate and they advised me to go to another authorized ford dealer due to the fact that the service manager would not work with me. I WOULD NOT recommend getting your vehicle serviced here just due to the fact that they don’t stand behind their work, and it could end up costing you thousands. Ended up getting the engine replaced and ford corporate paid for almost half the repairs.