Willis Nissan

Jen Olawaiye was our sales reps. Did she cater to our needs yes so we thought. . But she was a lair and DID NOT do her due diligence. Told us we were approved put a sold sticker on t Did she cater to our needs yes so we thought. . But she was a lair and DID NOT do her due diligence. Told us we were approved put a sold sticker on the car, had us come back two days later after spending four hours in the her office had me complete all the paperwork and sign purchase agreement. I even got a text that morning saying it was “new car day” and last thing they needed was my current payoff amount. We drove 45 min from out home completed most paperwork had the keys flashed in my face to find out…… She NEVER submitted anything for financing !!! Then completely made up why their financing department denied me. Manager refused to speak with us to discuss further options or hear our concerns about the process. Id think twice before working with this new sales rep. She is not in it for the customer just the commission and is willing to lie and waste peoples time to do so. Update: After leaving my review. Jen thought it was appropriate to be confrontation and text me on my personal cell number about my complaint.. unprofessional and a little concerning considering she has all my personal information. I then spoke Randy Kirchhoff who did appear concerned initially over the way things were handled and offered his apologies and said he would look into this as it was not how things are handled. He did not offer an opinion on the sales rep contacting my to confront me about my review and did not offer any potential resolution or anything that would want to male me maintain or consider any business or relationship with the company in the future. Please be cautious with this company as they (according to the dealers down the road) are improperly running their business and seem scammy. Would give 0 or negative stars if able. More

Kristi was an amazing person to work with on my purchase. She made the entire process easier, very friendly and welcoming. Financial guy was also amazing and nice. They both deserve recognition on the She made the entire process easier, very friendly and welcoming. Financial guy was also amazing and nice. They both deserve recognition on the way the treat people and make them feel welcome and important. Very impressed by those two More

It was a hassle free experience. There was no one chasing me around pushing things. I expressed my interest in a vehicle and they grab the keys and said let's go look. Would absolute There was no one chasing me around pushing things. I expressed my interest in a vehicle and they grab the keys and said let's go look. Would absolutely use them again More

Kristi Henigan was amazing to work with! My wife and I looked at several Pathfinders before deciding on the perfect one and Kristi was great every step of the way! She made the whole experie My wife and I looked at several Pathfinders before deciding on the perfect one and Kristi was great every step of the way! She made the whole experience easy! Would definitely work with her agains and recommend her to friends and family! More

Everybody was friendly. Kristi got everything I needed ready. Everything was explained with my different options. Very easy purchase I will be back. Kristi got everything I needed ready. Everything was explained with my different options. Very easy purchase I will be back. More

Working with Kristi to purchase a used, new to me car was a pleasure. She is very knowledgeable and friendly. Went over the features and how to work the new to me gear shift and remote start and other featur a pleasure. She is very knowledgeable and friendly. Went over the features and how to work the new to me gear shift and remote start and other features Best car buying experience I've had. Would definitely recommend working with her on your next car purchase. More

Kristi was super helpful and knowledgeable she helped me find a fantastic car that checked all the right boxes. The gentleman who helped with financing worked his tail off to get the best rate and payment. find a fantastic car that checked all the right boxes. The gentleman who helped with financing worked his tail off to get the best rate and payment. Great work everyone! I will be recommending you to all of my friends and family! More

The whole experience was great! Kristi was very helpful with everything and super friendly! Thank you Kristi was very helpful with everything and super friendly! Thank you More

Kristi H made the process so smooth and fast for me! From trading in my car to upgrading to a SUV. She had everything ready by the time I got there to test drive the car. I will definitely be coming bac From trading in my car to upgrading to a SUV. She had everything ready by the time I got there to test drive the car. I will definitely be coming back for my next upgrade in a few years! I was beyond impressed with Willis Nissan, especially Kristi! More

Had a really great experience working with Kristi Henigan on the pre-owned side. She helped me find just what I was looking for in my budget. on the pre-owned side. She helped me find just what I was looking for in my budget. More