Willowbrook Ford

Good luck with service! They can’t even return a phone call! One service writer. The young lady took all of my information and was told that the service writer would call back. Didn’t happen! call! One service writer. The young lady took all of my information and was told that the service writer would call back. Didn’t happen! More

Service was completed on time & done correctly. Now considered my preferred dealer. Waiting area was clean & safe. All staff was helpful & friendly. Car was clean after completion of service. considered my preferred dealer. Waiting area was clean & safe. All staff was helpful & friendly. Car was clean after completion of service. More

Great dealership, always prompt and accurate and friendly. I buy new and have service done there also. Never any problems or complaints. Will keep going back! friendly. I buy new and have service done there also. Never any problems or complaints. Will keep going back! More

Very good dealership I made an appointment and they took me right away. Explained what the process was and said if there was anything else that needed attention they would call me. The process was scheduled me right away. Explained what the process was and said if there was anything else that needed attention they would call me. The process was scheduled for a few hours, about 2 hours later they called me and said the car was ready. Every time I take my car for service I receive outstanding service. Willowbrook Ford is the dealership for the western suburbs. More

Went to look at a used truck, it was not at all what was pictured in the ad. When I informed the salesperson, I was told 'it was just a stock image and all dealers do that", um no. I told my initial contact pictured in the ad. When I informed the salesperson, I was told 'it was just a stock image and all dealers do that", um no. I told my initial contact I was interesting in financing because I was concerned the vehicle would have been too old, he could have told me that was the case and spared me the drive. I really dodged a bullet and have no plans to ever return. More

My appointment was for 11:00 AM. I waited for my vehicle. Comfortable waiting room. I believe I was in an out within the hour. vehicle. Comfortable waiting room. I believe I was in an out within the hour. More

Always on time! Friendly staff. Love the massage chair! I have always had great service there. Highly recommended place to buy car (second Kia for me: Kia Forte, Kia Sportage) have always had great service there. Highly recommended place to buy car (second Kia for me: Kia Forte, Kia Sportage) More

When my edge needs service taking it to Willowbrook ford everything always gets done on time and by great ford trained mechanics The service writers welcome is always a pleasure to listen to my needs and e everything always gets done on time and by great ford trained mechanics The service writers welcome is always a pleasure to listen to my needs and explain to me what would have to be done to solve any issues I have. More

The dealer did not contact me for my vehicle, I had to constantly call them. In the end the had the wrong phone # which I had updated several times and my request was not processed properly. I hope it wa constantly call them. In the end the had the wrong phone # which I had updated several times and my request was not processed properly. I hope it was taking care of this time. More

Very professional staff and quality work. You feel welcomed when you bring your vehicle in and they know your name. Work was done on time welcomed when you bring your vehicle in and they know your name. Work was done on time More