Willowbrook Kia

Bait and Switch and Broken Fuel Pump Should of known better to purchase a vehicle, Kia Sorento, from. They did a bait and switch on the price. Fought them for hours to get the price close Should of known better to purchase a vehicle, Kia Sorento, from. They did a bait and switch on the price. Fought them for hours to get the price closer to what was originally promised. Now I have had the car a year and half and the fuel pump went out at 42,000 miles, which is about 60,00 miles short of when this happens. They admit that shouldn't have happened so early. The store manager, JP, told me that I could come in and get a new car for the same price. They were going to honor my payments and keep me on the 6yr plan. I would owe nothing. It was too good to be true so I called back to verify again. I came in to verify the information and the assistant manager, Mike Talevski, said that what I was told was not possible. He then blamed me for thinking I could get a new car. He could put me in new Kia Sorento for much higher than what I was paying. He could put me in an old one for the same price. Or I could have a new car, but not a Sorento, for the same price. Mike was very rude when I became upset that they did another bait and switch. He told me that was what happens when you don't buy the extended warranty. He was very unprofessional and unsympathetic. I don't think the manger JP even exists. He was unreachable, and for a manager of a dealership that is rare. Mike also said his name was PJ and wrote down PJ. Besides the bad service, the big lesson here is that the FUEL PUMP FAILED AT 42,000 MILES! Don't buy Kia, especially from this shady dealership. More

Very dishonest. Very disappointing experience. Worked with them for several days. Came to a price and then the car was no longer available. Was told try were going to Very disappointing experience. Worked with them for several days. Came to a price and then the car was no longer available. Was told try were going to have it delivered but delayed several days. Said it was on its way from the Berwyn location they also own. Went to Berwyn and was told they've had the car for weeks. Caught in several lies. Got a similar deal in Naperville. Don't waste your time with them! Will probably be going to the BBB with this. More

Horrendous sales tactics My experience as a purchaser/lessor of cars for over 45 years is that this dealership is thee worst I have ever experienced. Misleading sale tactics/ My experience as a purchaser/lessor of cars for over 45 years is that this dealership is thee worst I have ever experienced. Misleading sale tactics/pricing; incomplete lease and warranty disclosures and non refund of a cancelled warranty are a few of the issues. I have been trying to get a $595 refund since I leased the car in 2016 and have gotten nothing as of today. Car was OK..use another dealer More

"Pineapple was good" Went in to purchase a Ford Explorer and realized I liked the price of The KIA Sorento much better.. The sales person I worked with Michael Klen was su Went in to purchase a Ford Explorer and realized I liked the price of The KIA Sorento much better.. The sales person I worked with Michael Klen was super friendly, patient, and even shared his pineapple with me as I waited to finalize my paper work. Thanks again.. I'm enjoying my 2017 Kia Sorento so far.. More

Pleasant and efficient . Victor was very attentive without being aggressive. We picked our car, he gave us a good price and we didn't even plan on purchasing a car that . Victor was very attentive without being aggressive. We picked our car, he gave us a good price and we didn't even plan on purchasing a car that evening. He made us a deal we couldn't refuse. More

Very good experience We are regular customers because of Danny he was very polite and informative we love our kias we now have two and I will always come back here because We are regular customers because of Danny he was very polite and informative we love our kias we now have two and I will always come back here because of Danny and his expertise in sales More

Lack of concermn I recently stopped in to your service area to have the oil changed on my 2017 Kia Sorento. Since the current mechanics strike was in full swing, I wa I recently stopped in to your service area to have the oil changed on my 2017 Kia Sorento. Since the current mechanics strike was in full swing, I was informed that I would have to wait at least 2 hours to have my oil changed. I own a Kia product and people with other makes were getting preference over me. Another part of the problem is that yo do not take appointments for an oil change. I wish I had the luxury of being able to sit in your waiting room for over 2 hours to have the oil changed. I love my Kia car but Im extremely disappointed in your service. I had to take my vehicle to another place to have the oil changed. I would rather have a certified Kia dealership work on my vehicle but I can't afford 2 hours of down time. More

Over the top Just purchased a Kia Sorento from the Willowbrook dealership. The salesman Victor was knowledgeable and provided excellent service. Also Mike the fina Just purchased a Kia Sorento from the Willowbrook dealership. The salesman Victor was knowledgeable and provided excellent service. Also Mike the finance manager was professional and knew his customers. More

Back again!!!! Love Willowbrook Kia. Been there for 17 years. Whole family drives a Kia. Best customer service and sales and manager service. No hassles Worth the Love Willowbrook Kia. Been there for 17 years. Whole family drives a Kia. Best customer service and sales and manager service. No hassles Worth the trip. More

Superior Car Buying Experience From the moment we were greeted by Trajce Czetkovski, we were in good hands. The professionalism and courtesy shown to us was exceptional. This is wha From the moment we were greeted by Trajce Czetkovski, we were in good hands. The professionalism and courtesy shown to us was exceptional. This is what car buying should be. More