Wills Toyota

Very pleasant & helpful I was looking for a clean good-looking model vehicle and salesman was very helpful and very friendly I recommend this dealership to all my friends I was looking for a clean good-looking model vehicle and salesman was very helpful and very friendly I recommend this dealership to all my friends More

Chad Kelemann and my new Toyota Truck Chad Kelemann helped me pick out the truck I needed to support my goals. His knowledge of trucks and the exceptional way he communicates helped me ge Chad Kelemann helped me pick out the truck I needed to support my goals. His knowledge of trucks and the exceptional way he communicates helped me get the truck I wanted (and needed). Working with an honest professional really helps making major decisions. More

Zach Clark is exceptional! My Sales Consultant, Zach Clark, was personable, customer-oriented and truly cared about ensuring I had a positive car buying experience. He was know My Sales Consultant, Zach Clark, was personable, customer-oriented and truly cared about ensuring I had a positive car buying experience. He was knowledgeable about the cars available and did an awesome job explaining the various features. It was a pleasure to work with Zach and I would highly recommend him to anyone looking to purchase a vehicle. The Business Manager, Braun Bivens, was great. He made the financing process easy to understand and he was friendly and efficient. More

No nonsense dealer! We knew the van we wanted, we're buying without trade in or loan, and Wills gave us a good low price and had us processed in an hour! Friendy and coop We knew the van we wanted, we're buying without trade in or loan, and Wills gave us a good low price and had us processed in an hour! Friendy and cooperative. More

Great service and better people Our 2012 sienna LE broke down on the highway on our way home to Bay Area from Yellowstone. After a tow to a transmission shop we contacted Wills Toyot Our 2012 sienna LE broke down on the highway on our way home to Bay Area from Yellowstone. After a tow to a transmission shop we contacted Wills Toyota and they assured us our problem was covered under warranty. We decided to buy a new van because we had to get home and we’re already considering buying a new van. Arlen came and picked me up from Burley after the dealer closing time. He drove me back to the dealer all the while giving me a tour of the Twin Falls area. He got me into a 2016 AWD sienna that we wanted at a great price. They accepted my 2012 sienna as down payment and got me on the road so we could get home. Can’t speak highly enough about the great service and friendly staff at Wills Toyota. More

Price Change Surprise on Signing Day I'm sharing this in the hope that others may be able to avoid a similiar experience with Wills Toyota. Our trouble began the day we went in to sign t I'm sharing this in the hope that others may be able to avoid a similiar experience with Wills Toyota. Our trouble began the day we went in to sign the paperwork for a new Sienna van. Earlier in the week, I sat down with the salesperson, and on a specification sheet he wrote down the price of an in-stock 2018 LE. I specifically asked for verification that written price was the correct price with the 0.9% financing and was told that it was. The salesperson also gave me a price and spec sheet for a Sienna XLE with the navigation package that could be brought in from another location. After reviewing the trim specifications, we decided on the LE only because the price difference between the LE and XLE was seemingly so disparate ($6,680), and seemingly would still be so on an XLE without the navigation package. On the day of the paperwork signing, however, we were partially through the process when I noticed the price on the paperwork was not what I had on the document from the salesperson, but a whopping $2,744.20 more. At that point, we should have walked out and reevaluated, however we were caught off-guard. Since we were partially through the paperwork, my wife needed to finish quickly to get back to work and see patients, and we had already planned to use the van that day for a weekend trip to my mother's house, we made an under-pressure decision to continue with the in-stock LE. Later that day, however, the realization set in that we had sacrificed features we wanted for non-existent savings. We did make our own decision to buy the LE, and we take responsibility for that, however it seems that a truly reliable and professional dealer would never have put us in such a situation. If we had been provided accurate information on which to base our decision, we would never have purchased the model with fewer features. I'd like to think that this was most likely an error on the salesperson's part, not a deliberate deception. It seems, however, there is a systemic problem with Wills in that there isn't a more formal quoting process or system of double-checks, and I'd hope this isn't by design. For us, the day of the purchase began with the whole family being excited, but ended with regret. Knowing that we are people fortunate enough to be able to own a new van, I feel guilty looking at the van in the driveway and having negative feelings about it. Despite our regrets, however, it's a decent van, and I'm sure we'll enjoy it. That being said, we'll be haunted by (and will learn from) our mistake, and when we shop for an SUV in two years, we won't be returning to Wills. Congratulations Jerry. Caveat Emptor. More

Thank you, Jerry Friendly, professional, knowledgeable. Jerry is a top notch employee who exemplifies the values of Wills Toyota, a place known for customer relations Friendly, professional, knowledgeable. Jerry is a top notch employee who exemplifies the values of Wills Toyota, a place known for customer relations and excellent service. More

The best in customer service I had a great experience buying my Tacoma from Wills Toyota. Hank was honest, knowledgeable and very easy to work. I live in Colorado and flew to Twin I had a great experience buying my Tacoma from Wills Toyota. Hank was honest, knowledgeable and very easy to work. I live in Colorado and flew to Twin Falls to purchase the truck. I would do it again and would recommend Wills Toyota. More

Great buying experience. Chad was excellent, he helped me find the Tundra I wanted and worked with me on my trade. I will definitely go back to him when I’m ready for another Chad was excellent, he helped me find the Tundra I wanted and worked with me on my trade. I will definitely go back to him when I’m ready for another new vehicle. More

A great place to buy a vehicle. I had a great experience buying my Tacoma from Wills Toyota. Dean was a great salesman and vey knowledgeable. I never felt pressured and felt very com I had a great experience buying my Tacoma from Wills Toyota. Dean was a great salesman and vey knowledgeable. I never felt pressured and felt very comfortable during my visit. I live in Logan Utah and drove to Twin Falls to make my purchase. I would do it again anytime. More