Willy Herold Automotive

Andy came in on his day off to let us try out the vehicle we were looking at he was very helpful we were there for 3 hours and he was very friendly and we got the deal done thank you Andy. we were looking at he was very helpful we were there for 3 hours and he was very friendly and we got the deal done thank you Andy. More

Very laid back experience. We were able to find my car quickly and customer service was great. We were able to find my car quickly and customer service was great. More

Quickly responded to all my questions. Very friendly and helpful when we arrived at the dealership. Very friendly and helpful when we arrived at the dealership. More

Great experience and great customer service and friendly and well put together. I love it and well put together. I love it More

No Hassle Organization. I recommend Willy Herold with all my heart. Please look them over before choosing another dealership. If you have cash they will work a DEAL EVERY TIME my heart. Please look them over before choosing another dealership. If you have cash they will work a DEAL EVERY TIME More

Purchased a vehicle from this dealership...... 15 mos. later the vehicle needs a transmission. Beware their cars are bought from auctions and they are unable to provide carfax. Customer service is ok, unt later the vehicle needs a transmission. Beware their cars are bought from auctions and they are unable to provide carfax. Customer service is ok, until after the purchase is made. At this point, they're impossible to deal with. More

UNETHICAL OWNER Car lot located at 4320 WARM SPRINGS RD. It is VERY apparent that racism oozes just below the surface of the owner and another salesman. I purchased a Car lot located at 4320 WARM SPRINGS RD. It is VERY apparent that racism oozes just below the surface of the owner and another salesman. I purchased a car from this place almost a month ago and have yet to receive the 2 remote keys that I was promised prior to the transaction. Instead I was given 1 key that had obviously been rigged just enough for it to work. Secondly, the tire pressure light came on within days of driving the car off the lot. My daughter took the car back for them to take a look at it. She was told the sensor needed to be replaced and it would cost $70. I spoke with Willy and asked if they would take care of it, given the circumstances, to which he agreed. I received a call from the Willy yesterday, told me to have my daughter bring the car by, so that he could program the keys (that we've been getting the run around on for the last 3 weeks.) She gets there within 45 mins of the call and he's gone. She was told by the workers that his wife had made him come home. I received another call from Willy this morning, telling me I could come back today, so he could program the keys, but to call first, which I did. I get there, give the key to one of the shop workers (rude) he pulls the car to the shop. In the meantime, I'm sitting waiting, Willy passes by me SEVERAL times and pretends not to see me, did not say a single word. Finally, when he was finished with the key (not keys,) because he messed up the first one. He told me he would have to order another one, now that he knows what he's doing... I proceeded to tell him how rude the people there are, including him for walking past me at least 10 times and not acknowledge me with a simple hi. He in turn tells me he didn't know he needed to speak and that I'm the rude one. He goes on to tell me that he did me a favor by stopping cutting grass, to come in to help me. Wow, really Willy? A favor? Is that what you call it. I was thinking more along the lines of, you were doing your job. As I was leaving (still short 1 key) he tells me he was going to fix the sensor as a courtesy, but since I said he was rude, he's not going to fix it. How evil and unprofessional is that? Furthermore, what REAL MAN goes back on his word? Willy, if you're able to sleep at night, treating your customers this way, then have it at, but just remember, God has the last say in every situation. More