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Wilson Toyota of Ames

Ames, IA

4.5
3,876 Reviews

2212 S Duff Ave

Ames, IA

50010

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Showing 3,876 reviews

May 24, 2022

Great customer service just don’t like making a appointment and still having to wait to have my vehicle worked on More

by Mallicoat11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Smalley
May 24, 2022

Wait was long. Settings were Changed from what I like. Trouble getting settings back even after studying owners manual. More

by frankandaudreyhartzler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kaley exline
May 23, 2022

Very unhappy to spend over 2 hours in waiting room for simple servicing. Many other people waiting also at length. This is poor management obviously scheduling too many jobs for the workers. Please take a More

by sjgelner6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don’t know name
May 23, 2022 -

sjgelner6 responded

See above message

May 23, 2022 -

sjgelner6 responded

Very unhappy to spend over 2 hours in waiting room for simple servicing. Many other people waiting also at length. This is poor management obviously scheduling too many jobs for the workers. Please take a look at this problem.

May 23, 2022

They were able to get me in on the same day for service. Thank you More

by juliegirl613
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service employees
May 23, 2022

They were professional and courteous with their assistance, and notified me of changes before proceeding with any. More

by Orenjn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kaley E
May 23, 2022

Very good service from Jeremy Mendoza. Took the time to explain the entire inspection that was done on the vehicle. More

by hutching.heat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Mendoza , Travis Reinhart
May 23, 2022

Thanks especially to service manager Dan who squeezed me in on short notice when I was in a pinch. More

by Roger.grimes1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan, service manager
May 21, 2022

It took nearly two hours for an oil change and tire rotation with no explanation as to why. I've used Wilson's service many times, and, to he fair, this is the first time this has happened. I'm usually More

by dgpettepier
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't know, view all employees link doesn't work
May 20, 2022

This is my 5th car purchase with dealership, very helpful to work with and dedicate time with the transaction. Will be back! More

by white.cori
Customer Service
Recommend Dealer
Yes
Employees Worked With
Brad Baker
May 20, 2022

Went just fine. Female who assisted went out of her way to give me accurate info about my car maintenance. More

by clawpies
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t remember name
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