
Wilson Toyota of Ames
Ames, IA
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Quick professional service. I also received an excellent consult with Amy (Finance). I also requested & received a holder for the manuals for the 2022 Highlander I purchased fro I also received an excellent consult with Amy (Finance). I also requested & received a holder for the manuals for the 2022 Highlander I purchased from Eddy's Toyota, Wichita, KS, which was missing the manuals binder and whose financial methods were very confusing. More
The service team was very thorough with my car and explaining to me what was done. Also, the staff was friendly and courteous. Kirby, the driver for the shuttle, was extremely nice and accommodating. explaining to me what was done. Also, the staff was friendly and courteous. Kirby, the driver for the shuttle, was extremely nice and accommodating. He was talkative and funny!😊 More
Very professional and courteous. I appreciate the kindness and helpfulness. They found a slow leak in the tire that helped avoid a problem on our trip I appreciate the kindness and helpfulness. They found a slow leak in the tire that helped avoid a problem on our trip More
my advisor was great. however when I arrived to get my car at closing time on Friday - the receptionist was so rude. gave me a death glare, was short with me and had her c however when I arrived to get my car at closing time on Friday - the receptionist was so rude. gave me a death glare, was short with me and had her coat and purse on already. I seemed to be a huge inconvenience for her. left a horrible taste in my mouth and days later I am still not happy about how I was treated. as a long time patron of Wilson Toyota I am highly dissatisfied in that service. More
I have a dash cam in my car and caught the service tech pulling a police patch from my door pocket and joke with other service techs about sprinkling something in my car or accidentally putting the wrong f pulling a police patch from my door pocket and joke with other service techs about sprinkling something in my car or accidentally putting the wrong fluid in it. Why is he looking through my door pocket and why is he joking about messing with my property I have entrusted to him. Called service manager and didn’t get the impression I was taken seriously, even after I offered to show him the video. That said, I do not believe anything was done wrong to my car. More