Wilson Toyota of Ames

I spoke with Ashton on the phone. I could not hear him, he would not speak up and was extremely rude. It was poor customer service, I could not hear him, he would not speak up and was extremely rude. It was poor customer service, More

Wait time too long. I realize help is short. Paid to replace a cabin filter that may or may not have been necessary. This comment is from Dan Waltz. Thank you for ge I realize help is short. Paid to replace a cabin filter that may or may not have been necessary. This comment is from Dan Waltz. Thank you for generally great service. More

Very good customer service, people where friendly, nice, professional, answered all of my questions, worked to handle any problems, thanks 😊😊😊 professional, answered all of my questions, worked to handle any problems, thanks 😊😊😊 More

Wait times are astronomical- 2 hours for a service is ridiculous. If there are going to be appointments, it would be nice if they honored the appointment time. If the job can’t be done within the appoint ridiculous. If there are going to be appointments, it would be nice if they honored the appointment time. If the job can’t be done within the appointment slot then make the time slots larger. More

This is the 3rd vehicle I have leased from Wilson Toyota and the experience has been fantastic each time! Devan went the extra mile! and the experience has been fantastic each time! Devan went the extra mile! More

I had a great experience with Wilson Toyota! They went out of their way to provide great customer service! They went out of their way to provide great customer service! More

Thorough check completed on my vehicle while there just to get my oil changed. Good communication. to get my oil changed. Good communication. More

Took 2 and a half hours for a oil change and and tire rotation and had a nail in tire that was all fine didnt realise when i left whoever drive my car around had oilly hands and got on my door and window rotation and had a nail in tire that was all fine didnt realise when i left whoever drive my car around had oilly hands and got on my door and window. More

New service guy probably needs more training. Brought my Volvo in for oil change and tire rotation (one years free service). They changed the oil but couldn't rotate the tires because they co Brought my Volvo in for oil change and tire rotation (one years free service). They changed the oil but couldn't rotate the tires because they couldn't find the tool (actually said we don't have a tool)... I asked if you rotated them the last time and I believe you did. And then ge tried to charge me for the oil change. I did correct him on that. Just a frustrating stop I guess and I have to go somewhere else to rotate the tires More

Reasonable wait time considering I walked up. Excellent service throughout, was updated on information regarding my vehicle. Everyone was very friendly. Car issues were fixed. Excellent service throughout, was updated on information regarding my vehicle. Everyone was very friendly. Car issues were fixed. More