
Wilson Toyota of Ames
Ames, IA
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I have always had good results with Wilson except Jan 16. Custon service needs to be taught what it is all about. keep your customer informed about the status of your visit. I spent 4 1/2 hours for a norm Custon service needs to be taught what it is all about. keep your customer informed about the status of your visit. I spent 4 1/2 hours for a normal 1 hr at most visit. I asked for my 5000mile check and to check my steering. TheyAt the 4 hr point I thought I should check on status. They d idn't know why it was so long. Within a 1/2 hour I wastold the lane centering switch needed to be turned off. At no point was i informed this might take longer. My point is does it take 3 plus hours to turn a switch off. Not once did I have a Wilson service rep contact me on what was going on. This is unacceptable. More
Once again outstanding experience purchasing our second vehicle from Wilson Toyota! No pressure honest caring people! Will continue to make future vehicle purchases from them. vehicle from Wilson Toyota! No pressure honest caring people! Will continue to make future vehicle purchases from them. More
You agreed to see us for a broken windshield wiper on my Lexus. We were on the way from minneapolis to Tama for my father in law’s 90th birthday in bad weather. You saw us with short notice and the care was Lexus. We were on the way from minneapolis to Tama for my father in law’s 90th birthday in bad weather. You saw us with short notice and the care was professional and quick. Thank you so much to Jeremy Mendoza in the service department. We will recommend you to family and friends who live in the Ames area. More
Late in the day. Asked to check wiring blower fan. Wanted to pull whole motor. 62$ . Just loose wire. Sort of BS from consultant I thought. Still blowing fine. Giggling the wire when needed. First Wilson di to pull whole motor. 62$ . Just loose wire. Sort of BS from consultant I thought. Still blowing fine. Giggling the wire when needed. First Wilson disappointment. More
I always receive excellent service at Wilson Toyota where I have purchased 3 vehicles and had excellent maintenance of those cars. In fact, I drive up to Ames because I can’t get this service at Des Moines I have purchased 3 vehicles and had excellent maintenance of those cars. In fact, I drive up to Ames because I can’t get this service at Des Moines Toyota. More