Wilson Toyota of Ames

Poor communication between dealership and myself. I was informed it would take 2 days to complete the job at hand, it took 7. Disappointed by the lack of transparency of the staff and relaying info t I was informed it would take 2 days to complete the job at hand, it took 7. Disappointed by the lack of transparency of the staff and relaying info to me as the client More

They had what we were looking for. The process was seamless and quick. Probably the fastest car buying process I’ve been involved with! The process was seamless and quick. Probably the fastest car buying process I’ve been involved with! More

Crooks and cheats FLAT LIE TO YOUR FACE whole dealership. Service manager won't talk to you unless we need a lot of money put into in it. Service manager won't talk to you unless we need a lot of money put into in it. More

We personally had a horrible experience with Wilson Toyota. Our salesman, Taybor left out important details such as the tires being 2/32nd (illegal and against US DOT) the rear struts are shot we had a Toyota. Our salesman, Taybor left out important details such as the tires being 2/32nd (illegal and against US DOT) the rear struts are shot we had a brake caliper seized , and they cleared the check engine light for a cylinder 3 Misfire (Dangerous) as well as not informing us about the keys that don't work (do not unlock or lock vehicle) overall we had a very poor experience with this dealership and we will not be going back. More

Had a great experience purchasing a vehicle here. Jack was very personable and knowledgeable, will definitely be back in the future! Jack was very personable and knowledgeable, will definitely be back in the future! More

I brought in my car for repair of extensive hail damage. I was initially given a 30 day time frame for repairs. It took almost twice that, but the dealership provided a car for the second month at no charge I was initially given a 30 day time frame for repairs. It took almost twice that, but the dealership provided a car for the second month at no charge which was greatly appreciated. I did have to check in for regular status updates and after I picked up my car I noted that there is still one hail mark on the passenger door and the plastic stripping along the newly installed roof is broken and flies off at high speeds, which is a bit disappointing and frustrating to be honest. But everyone I met in the shop was professional and the car still runs well so overall just minor complaints. More

The technician claimed that spark plugs were fine and tried to lure me to spend money on other problems. My dealer checked and asserted that only spark plugs had malfunction, and replaced them to fix the tried to lure me to spend money on other problems. My dealer checked and asserted that only spark plugs had malfunction, and replaced them to fix the problem. Your technician is turned out to be poor skill and wasted my time and money, and one tow to Des Moines More

Brad Baker outstanding in his field. Very pleased with our experience. The one thing wasn’t pleased with was the wait for a Hybrid. Very pleased with our experience. The one thing wasn’t pleased with was the wait for a Hybrid. More

Honest and trustworthy. Made my experience joyful and easy. Brian was extremely helpful in every way. Made my experience joyful and easy. Brian was extremely helpful in every way. More

When I made the appointment I was told it would take an hour to an hour and a half. Almost 2 hours later I had to ask what the status was. Wouldn’t have been a big deal but I had my 1 year old with me and hour to an hour and a half. Almost 2 hours later I had to ask what the status was. Wouldn’t have been a big deal but I had my 1 year old with me and would have planned better had I known it would have been longer. They said they were waiting to know if I wanted a new tire. I didn’t know anything about a new tire. I don’t know if it was because the service tech went to lunch and I fell through the cracks or what. More