
Wilson Toyota of Ames
Ames, IA
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No confirmation by text or email of service or cost. Service manager stated cost was $300 more than given on phone. Manager tried to talk me into different product. Service manager stated cost was $300 more than given on phone. Manager tried to talk me into different product. More
I made an appointment to have my oil changed a week prior to needing it done. I arrived at my appointment time. After waiting 1 hour and 45 minutes, I asked someone how soon my car would be done. She told m to needing it done. I arrived at my appointment time. After waiting 1 hour and 45 minutes, I asked someone how soon my car would be done. She told me they had just taken it back!! I think 2 hours and 15 minutes was rediculous. I won’t be returning. I am very disappointed in your service department. Cherie Carton More
Oil change and replaced one tire valve pressure sensor but decided to replaced two more TVPS (Dealer only had three) 3 hours for this SIGH but decided to replaced two more TVPS (Dealer only had three) 3 hours for this SIGH More
Very professional , staff is very helpful. does the job complete and has reliable. If you need things done during inspection ,they let you know along with the price it will cost. complete and has reliable. If you need things done during inspection ,they let you know along with the price it will cost. More
Jason provides knowledgeable information about what needs to be done when I have questions. He makes sure all the details are covered and when I leave I feel like everything is as it should be. to be done when I have questions. He makes sure all the details are covered and when I leave I feel like everything is as it should be. More
We are new customers to Wilson’s and so far have only positive things to say. The staff go above and beyond. We have recommended to family and friends. Thank you! positive things to say. The staff go above and beyond. We have recommended to family and friends. Thank you! More
Great and efficient service. Staff explained the process. There was plenty of indoor and outdoor seating for social distancing. I would recommend Wilson’s service department. process. There was plenty of indoor and outdoor seating for social distancing. I would recommend Wilson’s service department. More
Everybody working there were so nice and super helpful. They went above and beyond to answer all my questions. Also, the wait time for the servicing of my car wasn't as long as I was expecting. This was my They went above and beyond to answer all my questions. Also, the wait time for the servicing of my car wasn't as long as I was expecting. This was my best experience servicing my car ever! More
Wilson did a great job of replacing our flat tire with a new tire. The service department is always professional and friendly we love Wilson Toyota new tire. The service department is always professional and friendly we love Wilson Toyota More
I am pleased with Wilson Toyota service department, they are friendly, prompt and had my Prius ready to go in short order. I would recommend them highly.... are friendly, prompt and had my Prius ready to go in short order. I would recommend them highly.... More