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Wilson Toyota of Ames
Ames, IA
3,874 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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November 09, 2020
It was quite a lengthy wait for an oil change and rotation . It was 90 minutes no one came to tell me otherwise what was taking sooooooo long. I would have appreciated a courtesy of some sort. Even rotation . It was 90 minutes no one came to tell me otherwise what was taking sooooooo long. I would have appreciated a courtesy of some sort. Even a waitress will check to see how the food is tasting...... More
by Wilson J
Verified CustomerEmployees Worked With
Service guy was okay as he said he was DONE
November 09, 2020
I had an issue with squeaking noise in my 4Runner. I kept thinking it was ball joint or spring issue. The mechanic found the issue right away. It was my hood latch amazing service to go above and beyond. Tha thinking it was ball joint or spring issue. The mechanic found the issue right away. It was my hood latch amazing service to go above and beyond. Thank you More
by Denton.Hansen
Employees Worked With
Brad Baker
November 09, 2020
We appreciate the time spent with each of us to go over the features and details of our new highlander. The financing process also went very smoothly. We also appreciate the attention given to our kids so the features and details of our new highlander. The financing process also went very smoothly. We also appreciate the attention given to our kids so that we could sign our paperwork. More
by vwood7783
Employees Worked With
Blake Schmidt, Chad Christensen
November 09, 2020
Customer-facing service agent was great. However, there was significant grime on the interior door, the person driving my car was not wearing a mask, he did not remove a plastic cover over my steering whee was significant grime on the interior door, the person driving my car was not wearing a mask, he did not remove a plastic cover over my steering wheel, and the cargo net was not replaced in my trunk after examining the battery in my hybrid. I was extremely unhappy with the overall experience and would have asked for a refund if this particular service was not already covered by Toyota. You cannot have service crew do such a shotty job keeping the interior of the car safe and clean. Why would I expect the actual work of oil changes and tire rotations to be done any better? After this experience, I will consider moving my business elsewhere. More
by Bob
Employees Worked With
Jason
November 08, 2020
Courteous staff. Time estimation was 1 hour longer than told when scheduling appointment, but because I was provided a courtesy vehicle the time was not an issue. I was able to do my errands while my car w told when scheduling appointment, but because I was provided a courtesy vehicle the time was not an issue. I was able to do my errands while my car was being repaired for safety. Great experience! More
by bbroj
Employees Worked With
Not sure who helped me. He didn’t introduce himself by name & w/ mask on I’m unable to distinguish from pics.
November 07, 2020
We have always been pleased Wilson dealership in our 4 previous purchases but our displeasure this time was with the salesman. Didn't receive follow-up as promised. Didn't receive email brochure promised previous purchases but our displeasure this time was with the salesman. Didn't receive follow-up as promised. Didn't receive email brochure promised. No voice message or additional follow-up. We stopped at dealership on Wednesday. More
by TUFFORD
Employees Worked With
Taybor Johnson
November 06, 2020
This dealership is the best! They took very good care of me. They installed new tires and made sure I got the best price for them. They checked over my car and found I needed a new battery. Everyone is help me. They installed new tires and made sure I got the best price for them. They checked over my car and found I needed a new battery. Everyone is helpful, friendly and keeping me safe. They communicate very well. And they cleaned my car without me asking for it! More
by brendasedlacek
Employees Worked With
Dan is service.
November 06, 2020
Everyone there is pleasant and courteous. I had an appointment for new tires but they were backed up so it still took 4 hours. Fortunately I didn’t need the car sooner. appointment for new tires but they were backed up so it still took 4 hours. Fortunately I didn’t need the car sooner. More
by DEBPENNEY32
Employees Worked With
Brad Baker
