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Wilson Toyota of Ames

Ames, IA

4.5
3,874 Reviews

2212 S Duff Ave

Ames, IA

50010

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Showing 3,874 reviews

November 05, 2020

Wilson Toyota has very friendly staff and explains the service done. Their driver was kind enough to drive us to get lunch. What a great service. More

by karlawoolridge
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service personnel, Ryan Pervier
November 05, 2020

In all my business dealings as a CEO I have never had such an incredible business experience as I have had with Wilson Toyota thanks. More

by Timmy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tron Smith and Jack Taylor, Brad Baker
November 04, 2020

I had to wait for almost 2h for an oil change despite having a confirmed appointment. After almost 2h, I was told about several issues and hat would take another 2h to fix. I refused and left. I also not More

by JP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dan Wolf
Nov 30, 2020 -

Wilson Toyota of Ames responded

JP, Waiting for 2 hours for an oil change is something that would make anyone frustrated, so I understand and agree with you. I apologize for the lack of communication while you were in the waiting room. If there's something that we can do to make this right with you, please reach out to me at [cjm@wilsonofames.com] and I will happily talk through that with you. Since your visit, we have asked all customers on site to wear a mask and require staff members to wear masks when in vehicles or within 6 feet of customers/other staff. Our staff has been diligent in maintaining social distancing as well as a keeping a sanitary facility, but we understand that we're not perfect. Thank you for telling us as it gives us a chance to improve! Thanks again for sharing your experience. -CJ Mayou, Satisfaction Manager

November 03, 2020

Blake was great to work with, brought car to my house for test drive and provided tons of information about the vehicles I looked at! More

by welthaj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
CJ Mayou, Blake Schmidt
November 02, 2020

It was every fast to exchange leased rav4 for new updates rav4. They had all paper work done before we got there. They put in all updates from cellphones we have . Showed all new updates every fast More

by darryl hunt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Reinhart
November 02, 2020

Great experience. I had set up an appointment and when I arrived they were ready for me. Process was fast and special. This is the second vehicle I purchased from Austin. Living in Urbandale, it is worth More

by freddy52302
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Austin See
November 02, 2020

I got the best service from Conner drove car to fort dodge for me to see and a second time for delivery Loved it. Thanks More

by auggiegrad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Smalley, Conner Christensen
November 02, 2020

This is the 4th time purchasing/leasing a vehicle at Wilson. I've been a customer for 10+ years. I have always had a great experience and service at Wilson! More

by mlbarber24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Reinhart
November 02, 2020

The dealership is clean and organized. Blake was thorough, attentive, and very knowledgeable about the vehicle. Finance was also quick and efficient. Blake follows through with his clients after the More

by alison
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Blake Schmidt
November 02, 2020

Every single service representative was fantastic to work with. They were quick, knowledgeable and extremely helpful. I would strongly recommend Wilson Toyota to everyone. I was really pleased with their ser More

by sjm321
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kaylee
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