Wilson Toyota of Ames

The service associate was very good. The mechanic quality was not as good. One tire cap was not put back on the car, the air pressure was inconsistent and not as recorded. The service agent fixed it all afte was not as good. One tire cap was not put back on the car, the air pressure was inconsistent and not as recorded. The service agent fixed it all after I brought it up. More

Timely and complete service.Made appointment online and Timely and complete service. Made appointment online and specified requested services. Wa surprised when upon arrival I was asked what services I was Timely and complete service. Made appointment online and specified requested services. Wa surprised when upon arrival I was asked what services I was requesting. What was the point of the online process then? More

They went out of the way to make sure I got exactly what I wanted!! Couldn’t have asked for a better team to find me the perfect car! I wanted!! Couldn’t have asked for a better team to find me the perfect car! More

Great service and very accommodating. Everyone was very helpful. I can say everything important in less than 25 words. Why do you need 25 words?? helpful. I can say everything important in less than 25 words. Why do you need 25 words?? More

We have purchased cars from Wilson’s going way back to their Oldsmobile days. Simply put, they are the best. We have looked elsewhere on occasion, but keep coming back. their Oldsmobile days. Simply put, they are the best. We have looked elsewhere on occasion, but keep coming back. More

I have been taking my Highlander here for servicing since I purchased it from Wilson in 2004. The staff is always courteous and knowledgeable and keeps me informed as to issues found while working on the ca I purchased it from Wilson in 2004. The staff is always courteous and knowledgeable and keeps me informed as to issues found while working on the car. The waiting room is always clean and comfortable. My only concerns with this visit (and the reason I didn't give a higher rating) were 1) I told the service rep about a rattling noise that periodically occurred when the fan was running and asked if they would check it out. The report I received from the service rep when going over the results of the servicing was that the technician had not made any comments about the rattling noise. So basically, I left with no more information than I had when I came in. 2) Given the current situation with Covid, I would have appreciated knowing what measures were taken by the technicians to minimize potential contact with the virus once the vehicle was returned to me. Did the technicians wear masks while inside the vehicle? Did they sanitize the areas they touched (steering wheel, gear shift, etc) when they exited the vehicle? Or should I have taken the precaution to bring sanitary wipes with me in order to wipe those surfaces down? 3) This is not the first time that my low tire pressure warning light was not reset properly after a tire rotation. Unfortunately, I don't realize that it hasn't been done until I am several miles from the dealership. It is awkward and difficult for me to reach the reset button myself, but since I drive to Ames from Des Moines it is not convenient to return to the service dept to have them do what should have been done initially. I try to remember to remind the rep that my model of Highlander is one that needs to be reset twice to take affect, but I don't always remember to do that (and frankly, I don't think I should have to tell the service dept how to service my car ... that is why I go to the dealer and not the corner mechanic). However, I will continue to bring my Highlander to Wilson for future service ... but would appreciate it if you could improve on the aforementioned issues. Thank you for your time. Angela Gaddini-Smith agaddinismith@gmail.com More

They are always very friendly. They work with me in scheduling my oil changes and are very accommodating. I am in a wheelchair and can not sit to wait for long periods of time and for the same reason I scheduling my oil changes and are very accommodating. I am in a wheelchair and can not sit to wait for long periods of time and for the same reason I do have to wait for my van. They get the job done in a short amount of time. More

Easy drop off, they did the work my car needed and had it ready for me to pick up. Other Toyota service centers washed my car in the past... it would be a nice feature to include for using the dealer. ready for me to pick up. Other Toyota service centers washed my car in the past... it would be a nice feature to include for using the dealer. More

I was early & they still took my car in. The service was fast and the people were very nice and courteous. Very clean waiting area. fast and the people were very nice and courteous. Very clean waiting area. More

Good people always timely good service Responsive friendly talented they have a good memory about what they did with the car last time I was in friendly talented they have a good memory about what they did with the car last time I was in More