Wilson Toyota of Ames

I was very pleased with my service advisor Nick. He was on top of everything and when I found out my extended warranty didn't cover the damage (mouse/critter chewed wires, rendering my 4Runner incap He was on top of everything and when I found out my extended warranty didn't cover the damage (mouse/critter chewed wires, rendering my 4Runner incapacitated), Nick suggested I check with my insurance company, and they covered it! I wouldn't have thought to do that, so I really appreciate him mentioning that. The only thing was that they didn't have a loaner and I was without transportation for five days. But two of those were over the weekend. But all in all, a great service experience, considering I was stranded on the interstate and had to be towed to the dealership for service. More

We've never had issues with the service center. They always keep you well informed. They always keep you well informed. More

I purchased a vehicle from you this past Saturday… overall the salesman and finance guy were pleasant but I would like to address a few concerns with you. I realize that I purchased a vehicle that ha overall the salesman and finance guy were pleasant but I would like to address a few concerns with you. I realize that I purchased a vehicle that had no warranty. It was a 2015 jeep renegade. The test drive seem to go smooth but when I got home I realized that the oil needed changed so I took it to the local dealership here and got that completed, they then proceeded to tell me that it needs new front brakes and rotors it needs new spark plugs. It also needs the serpentine belt replaced which is roughly another cost of $1100 that will be coming out of my pocket. I don’t know if you do this with all of your customers When they spend $10,000 on a used vehicle I feel that you should disclose that some of these issues were wrong with this vehicle so I am not very happy with this situation. Maybe you should work on some kind of disclosure so future customers won’t be scammed like I was . More

I am very happy with all aspects of Wilson Toyota. Service appointment was shorter than expected. Service appointment was shorter than expected. More

Good- in and out- no issues- nice people. Helpful and not a huge wait for service Helpful and not a huge wait for service More

The service coordinator Kaylee, was better than excellent! She made things move along very smoothly! excellent! She made things move along very smoothly! More

Good customer service, nice detail work on my car when I got it back from the shop. got it back from the shop. More

Dealership is friendly & clean but the wait time is too long for oil change service long for oil change service More

The service personnel are always courteous and review the service done by the technicians. Excellent! service done by the technicians. Excellent! More

I really enjoyed working with Mark while selecting a vehicle. He was very friendly and helpful, especially showing me the controls and the dash screen, since it seemed a bit daunting at first glance. I vehicle. He was very friendly and helpful, especially showing me the controls and the dash screen, since it seemed a bit daunting at first glance. I even got to speak to the co-owner, the father of the girls in the commercials. He was very friendly and appreciative of my business, as was Mark. Thanks, Wilson Toyota! More