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Wilson Toyota of Ames

Ames, IA

4.5
3,875 Reviews

2212 S Duff Ave

Ames, IA

50010

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Showing 3,875 reviews

October 02, 2020

We received little or no follow up from the Collision Center staff. We left numerous emails and messages and got no response back. Had to drive over to Ames in order to talk to them. More

by jerry.nystrom
Customer Service
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nick G. & Lonny R.
October 01, 2020

I had a great experience at Wilson Toyota of Ames! The people there are easy to work with and are always there for their customers. Thank you to Chad and Tron for working hard on helping me get a car. I a More

by dmuongnamvong17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Christensen
Oct 01, 2020 -

Wilson Toyota of Ames responded

Thank you so much for taking the time to share your experience with Chad & Tron, it sounds like they did a great job. We are always here if you need anything. Hope you love the Corolla! :)

October 01, 2020

We live about a 2 hours drive away. Wilson Toyota got back to our request quickly and made it easy to work out everything before we showed up to buy the vehicle we wanted. Overall a great experience! More

by jasonsshowalter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Pervier , Blake Schmidt
October 01, 2020

I bought my first Corolla in 2005 from Wilson Toyota. I just bought my second one this week. I've appreciated Wilson Toyota's service over the years and expect that to continue with my 2021 Corolla. More

by rreilly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Pervier
September 30, 2020

Pleased that they always get me right in and out even when I am early for my appointment.. Everyone always pleasant and smiling. Staff appears to be very efficient. More

by syhms5219
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Christensen
Oct 01, 2020 -

Wilson Toyota of Ames responded

We're so happy to hear that your visit was handled so efficiently, and that our staff was happy & smiling! If there's anything else we can help with, we're always here for you. We can't thank you enough for sharing with us. :)

September 30, 2020

Made an 8 am appointment and was told there were 4 ahead of me when I arrived. I waited until after 9:30 . Why appointment More

by ROBERTJMASON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
New girl
Oct 01, 2020 -

Wilson Toyota of Ames responded

Hi ROBERTJMASON, I'd love to hear more about your recent visit to the service department as it sounds like you waited AND had an appointment, which is something we should be able to avoid! When you say that you waited until 9:30, were you leaving the dealership at 9:30 or did they start on your vehicle at 9:30? If you'd email me directly, I'd love to hear what happened so that we can make sure this type of thing doesn't happen again. Thanks, I hope this finds you well. CJ Mayou, Satisfaction Manager cjm@wilsonofames.com

September 29, 2020

Nick in collision area was great and easy to work with. Very timely getting back to me, professional attitude, helpful. Appreciated the time he took to explain things. And really appreciated the cleaning i More

by Jperkins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick - collision
September 29, 2020

We were very happy with the service we got from both the sales and financing departments. Chad and Amy were great and made sure we got into the right car for our family More

by chef_tafta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Christensen
September 29, 2020

Always been treated well and had no issues. I’ve bought a car there and had repairs done as well. Never a hassle at all. More

by msullivan32
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Baker
Oct 01, 2020 -

Wilson Toyota of Ames responded

Great to hear that you are always treated well when you're here at the dealership. We do our best to make sure we're upfront, honest, and efficient, and it sounds like that's exactly the experience you've had. Thanks for your review, we're always here if you need us.

September 28, 2020

I can't enough good things about all of the employees here. Every time I'm in I have been greeted with some of the kindest and best customer service ever! More

by BSB50010
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Pervier , Brad Baker, Chad Christensen
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