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Wilson Toyota of Ames

Ames, IA

4.5
3,887 Reviews

2212 S Duff Ave

Ames, IA

50010

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Showing 3,887 reviews

February 27, 2020

I had an appointment but it still took 1 hour and 20 minutes for an oil change. UNACCEPTABLE. Was told they were backed up. Then why have an appointment. I drive an hour to get there and an hour home. I More

by OGRENDKS
Recommend Dealer
No
Employees Worked With
Scout Dishman and 1 other service rep
Mar 16, 2020 -

Wilson Toyota of Ames responded

I think expecting a quick, easy oil-change makes a lot of sense ESPECIALLY when you have an appointment, so I want to extend a sincere apology for not meeting your expectations. If you’d please email me directly at cjm@wilsonofames.com I’d be glad to see what we can do to make it right with you and try to assure this doesn’t happen in the future. - CJ Mayou, Satisfaction Manager

February 26, 2020

I was listened to from the start and offered refreshments. I expressed interest in a Corolla but when the price was more than I had mind the Sion was suggested. Probably most important was the h More

by lorenbell41
Recommend Dealer
Yes
Employees Worked With
Mark Wacker
February 26, 2020

Everyone was very helpful and friendly. All of my questions were answered and I was given connections to future questions. No pushy salesmen only informative. More

by gravesramona
Recommend Dealer
Yes
Employees Worked With
Jackson Hall
February 25, 2020

Very good to work with, and not condescending towards single females. I was just bringing my RAV in for routine maintenance and some minor new equipment (wipers). They got the service done in the time t More

by JUDY.PARKS
Recommend Dealer
Yes
Employees Worked With
The service Dept staff
February 24, 2020

Ease of making service appointment was very good. Service even on a Saturday was good. Service work was satisfactory and done in probably less time than I expected. More

by rivanorwalk
Recommend Dealer
Yes
Employees Worked With
Chelsea?
February 24, 2020

Everything explained well and performed . Very friendly. Work done in a timely manner. I will return for my next service. I had no issues. Thanks More

by njspurg
Recommend Dealer
Yes
Employees Worked With
Kari Henderson
February 24, 2020

Outstanding customer service and even greater staff! Usually I hear about car dealerships trying to push a sale on someone, but Toyota was patient and understanding about my needs and wants. 11/10 would More

by amber.lynn
Recommend Dealer
Yes
Employees Worked With
Dominique McClain
February 24, 2020

Love this place. Great service, timely service always friendly and clean. Nice waiting area and love that they furnish a loaner car when needed. Thank you Wilson’s More

by ffltddh
Recommend Dealer
Yes
Employees Worked With
Dan Wolf Cheyenne Jason
February 21, 2020

Very good experience, Chad worked very hard to find what I wanted at a good price. He was very professional and easy to to work with. More

by CHUCK.HALLIGAN
Recommend Dealer
Yes
Employees Worked With
Chad
February 21, 2020

Absolutely splendid service. Rescued us from the Absolutely splendid service. Rescued us from the parking lot after our battery died and replaced the battery immediately. Jason could tell that we More

by JLLEGATES
Recommend Dealer
Yes
Employees Worked With
Jason in Service
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