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Wilson Toyota of Ames
Ames, IA
3,875 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,875 reviews
February 14, 2020
They go above and beyond in their customer service/ friendly, fair, efficient. Shuttle service to work and back is also greatly appreciated. I will definitely return! friendly, fair, efficient. Shuttle service to work and back is also greatly appreciated. I will definitely return! More
by KDEE56
Verified CustomerEmployees Worked With
Devan Parsons
February 14, 2020
Pleasant, courteous experience. Thank you Least painful car purchase I have ever experienced. More words unnecessary to Express such a pleasant experience in undesirable situation. painful car purchase I have ever experienced. More words unnecessary to Express such a pleasant experience in undesirable situation. More
by jancollins800
Employees Worked With
Austin See and Scout and Amy (finance(
February 13, 2020
Not pesty but attentive. We had the best salesman ever. Jackson was very professional and helped us through the whole process of buying our car. Jackson was very professional and helped us through the whole process of buying our car. More
by gravesramona
Employees Worked With
Jackson Hall 5 stars
February 12, 2020
Zach was great getting my car in so quickly! My car had complete service there a little over a week ago and everything was deemed to be great. But on Monday the battery was completely dead! I drive the car complete service there a little over a week ago and everything was deemed to be great. But on Monday the battery was completely dead! I drive the car every day and had some problems they did not find Nov. 30 but after the new battery the car runs great! I believe the problem was the battery for the last few weeks. More
by camliowa
Employees Worked With
Zach
February 12, 2020
Extremely expensive repairs I feel like their service center is ripping folks off. I brought our Prius in to see why the gas milage suddenly dropped almost 20%. They charged me $ I feel like their service center is ripping folks off. I brought our Prius in to see why the gas milage suddenly dropped almost 20%. They charged me $150 - an hours fee - and found nothing wrong. They told me they suspected the main air flow sensor needed cleaning, but they would have to charge me $500 to do that. After checking on the web I found numerous videos explaining that this is a simple, 5-10 minute process and requires no special equipment. In other words, if they suspected that was the problem, they could have easily taken care of it in the hour they had the car. And even if, for some reason they wouldn't pop the sensor out and spray the cleaner on it, they certainly shouldn't be charging customers $500 for this simple, fast, inexpensive repair. The whole process literally involves removing 2 easily accessible screws, spray the sensor with a cleaner, and replacing it. Thats not service, thats highway robbery! I think it's time to find a good local shop I can trust to do my car repairs from now on. More
by thamnophis
Employees Worked With
Brad Baker
February 12, 2020
I took my brand new car in for a screw in my tire and a bad wiper blade. I also had a pheasant fly into my mirror and it popped off the black cover around the base. I was informed that the tire was ruined bad wiper blade. I also had a pheasant fly into my mirror and it popped off the black cover around the base. I was informed that the tire was ruined and the piece on the mirror was not available and that I had to purchase both a new tire and entire new mirror. I took my car to Firestone and they repaired the tire with no problem. After spending over 30,000 on a brand new car less than a month earlier he easily could have replaced the mirror and warrantied it out but was more concerned with selling me product I did not need. More
by markielvis
Employees Worked With
Jeffrey Rutherford
February 10, 2020
Love the service men/women that work here, this is the only place I recommend to all of my family and friends.. no better place in Iowa (Midwest if you want my opinion) only place I recommend to all of my family and friends.. no better place in Iowa (Midwest if you want my opinion) More
by poweshiek1966
Employees Worked With
Not sure but he was awesome ??
