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Wilson Toyota of Ames

Ames, IA

4.5
3,876 Reviews

2212 S Duff Ave

Ames, IA

50010

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Showing 3,876 reviews

January 17, 2020

Took care of my needs Just 1/2 hour wait. We have always had great service at Wilson Toyota. They are always willing to set an appointment or fit us in. More

by DCBIECHLER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
? Not sure of his name.
January 17, 2020

Took my Highlander hybrid to Wilson’s Toyota to get a oil change n as part of there service was to check air pressure n no o one did . My light in my Toyota came on said low tire pressure tire pressure is 40 More

by Bandcconstruction
Recommend Dealer
No
Employees Worked With
Don’t remember have to get invoice don’t have it with me
Mar 16, 2020 -

Wilson Toyota of Ames responded

Absolutely checking the tire pressure is a part of our process when we do an oil-change, tire rotation, inspection, and top off all fluids; however, we understand that sometimes we’re not perfect. IF you had requested just an oil change, then the tires would not have been checked for tire pressure (that’s included in the inspection). Either way, I just want you to know that I’m sorry for this happening to you, and would be more than willing to try to make this right. If you’d email me at cjm@wilsonofames.com we can have a conversation about what occurred, what we can do to fix it, and what can be done to ensure these types of things don’t arise. Thanks, hope to speak with you soon. - CJ Mayou, Satisfaction Manager.

January 16, 2020

As always, the service department provides great fast, professional and friendly service. The folks in the service department are wonderful folks. Toyota is my go-to place, always! More

by Louisabt
Recommend Dealer
Yes
Employees Worked With
Service department, hmmm, woman working with Dan
January 15, 2020

Devan is very personable and did a great job helping us choose our new Highlander! We also worked with Becky in the finance department, and she did a great job helping us in deciding about an extended warr More

by stevehanna30a
Recommend Dealer
Yes
Employees Worked With
Devan Parsons
January 15, 2020

Armando was polite and helpful. It was a good experience. No pressure was ever put on us happy we chose Wilson Toyota. Will recommend to others More

by haugejanet07
Recommend Dealer
Yes
Employees Worked With
Armando Pena 5 stars
January 15, 2020

Routine service and replacement of a tire. They always keep me informed. I appreciate knowing when big ticket service items are in the future. I can plan my budget around the service bill. More

by DIANE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Can't remember their names not as always super friendly and helpful
January 13, 2020

Brad Baker was super easy to deal with. I never felt pushed into anything that I didn't need or want. I highly recommend him and the rest of the staff at Wilson Toyota. More

by Matt White
Recommend Dealer
Yes
Employees Worked With
Brad Baker, CJ Mayou
January 13, 2020

Wilson Toyota in Ames is outstanding in every way including the service dept. Employees are professional and knowledgeable and treat customers in a friendly and caring manner. I am always more than s More

by kaemmel23
Recommend Dealer
Yes
Employees Worked With
Luke Wandling
January 13, 2020

Service under 24 month or 25,000 mile Arrived about 10 minutes early. Was greeted promptly and was shown waiting area. Van was serviced and I was on my way in less than 1/2 hour. More

by mrsjay483
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department
January 13, 2020

Always willing to get me in for service right away. Completed before estimated time. Very courteous. Highly recommend you. This is my “go to” service station. More

by Hosey
Recommend Dealer
Yes
Employees Worked With
CJ Mayou
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