Wilson Toyota of Ames

100,000 MILE SERVICE Just had our 2011 Avalon in for the 100,000 mile inspection and service, every thing was in good shape, Wilsons service center is the only place that Just had our 2011 Avalon in for the 100,000 mile inspection and service, every thing was in good shape, Wilsons service center is the only place that has ever serviced this vehicle and hopefully the only place that will ever take care it. The entire staff at Wilson has always been upstanding and truthful in my dealings with them. Thank you!!! More

Always fit me in, even last minute I sometimes travel through Ames, and this is the most friendly dealership I've been to. They always make time for me and get me in and out without fus I sometimes travel through Ames, and this is the most friendly dealership I've been to. They always make time for me and get me in and out without fuss. More

Check up Service was good went on Sat around 11 very busy took 2 hours. Lobby is nice had coffee and a cinnamon bread item that was very good. Service was good went on Sat around 11 very busy took 2 hours. Lobby is nice had coffee and a cinnamon bread item that was very good. More

Same day fix Came in 4pm Saturday to Ames IA Wilson Toyota for a 5000 mi maintenance aka oil change, tire rotation, inspection. Inspection revealed needs new batt Came in 4pm Saturday to Ames IA Wilson Toyota for a 5000 mi maintenance aka oil change, tire rotation, inspection. Inspection revealed needs new battery and serpentine belt. "We can replace the battery today but you'll have to bring it back for the serpentine belt. Can you bring it back Monday?" "No because I work in Johnston." "We can give you a loaner." "Can I leave the car here today to be finished Monday, drive the loaner to work Monday, return it and pick up the car Monday after work?" "Yes." Some time later, "We will do the serpentine belt today so you can take your car home today and won't need a loaner." And so it was. Was grateful they took the extra time to get it all done the same day. I think the elapsed time was around 45 minutes. More

I’ll get my truck serviced at Wilson’s again. For the most part I was pleased with the service at my oil change and tire rotation and my tire repair. There a few things - my tires were rotated a For the most part I was pleased with the service at my oil change and tire rotation and my tire repair. There a few things - my tires were rotated and the sheet I got said that the air was checked in all of them and it’s obvious that it wasn’t because every tire had a different amount of air in it and the range was 10 psi between tires and also one of my caps from the stem of my tire is missing when I got my truck back and they were all matching caps that were nice metal ones. Otherwise the service was good and everyone was very polite in the service center. Thank you. More

Disappointment After receiving a notice my 25,000 service was due I assumed it was for my final free service. Upon arrival I was informed I was beyond the time limi After receiving a notice my 25,000 service was due I assumed it was for my final free service. Upon arrival I was informed I was beyond the time limit and was no longer free. More

Lease of my 2019 Toyota Rav 4 Brad Baker was wonderful. I can't say enough good things about him. I visited with him at least 4 times and maybe more in the past year. I could not Brad Baker was wonderful. I can't say enough good things about him. I visited with him at least 4 times and maybe more in the past year. I could not part with my 2008 Ford Taurus X which had only 73,000 on it. Each visit Brad was so helpful and patient. I never felt any pressure. Brad was the biggest reason that I decided to get my 2019 Toyota Rav 4 over a Honda. After getting the Toyota, Brad has been so much help in every way. He always has time for a call, and he is seeing to it that I learn all about the car. I would not want to deal with anyone else but Brad and the Wilson Toyota Dealership. Brad and the dealership are awesome. More

Winter tune-up I got an appointment the day after I called and the work was done promptly. Good treats and coffee, too. ( I don't like this 25 word minimum.) I got an appointment the day after I called and the work was done promptly. Good treats and coffee, too. ( I don't like this 25 word minimum.) More

5000 mile inspection Everything done in a timely manner; able to book a convenient time, took about 40 minutes to complete. I always drive with lights on automatic so tha Everything done in a timely manner; able to book a convenient time, took about 40 minutes to complete. I always drive with lights on automatic so that I have daytime running lights on. I drive on a lot of two lane roads and it is much safer to have them on during the day. The technician turned them off and when I got in the car in the evening, there were no headlights. Warning light on dash told me my headlights were off. Very annoying. It would be a lot safer for everyone if the technicians would leave the light control on automatic and if the owner wants to be unsafe, let them make the change instead of the way you are doing it now. Key fob was not locking car and it was fixed. More

Very easy to work with. Denny, Danny and Ryan are always very friendly to work with. Dealership is always clean, always something to drink and just a pleasant experience. It Denny, Danny and Ryan are always very friendly to work with. Dealership is always clean, always something to drink and just a pleasant experience. It makes it a fun trip. More