Wilson Toyota of Ames

Need to update records I received an email stating that I didn’t show up for my appointment. I had just returned home FROM that appointment. The gentlemen in the service dep I received an email stating that I didn’t show up for my appointment. I had just returned home FROM that appointment. The gentlemen in the service department are always great. More

I wish you had complimentary car wash with service My title says it all. It would be nice to have my car run through a wash after service. Also, the furniture in the waiting room isn’t comfortable anym My title says it all. It would be nice to have my car run through a wash after service. Also, the furniture in the waiting room isn’t comfortable anymore. It needs replaced. More

Safety Recall, oil change and rotation The safety recall airbag replacement was conveniently scheduled to coincide with oil change and tire rotation. All done. The glove box was inadverte The safety recall airbag replacement was conveniently scheduled to coincide with oil change and tire rotation. All done. The glove box was inadvertently left in back seat, I slid it back into place at home that night. Two days later it was an unseasonably cold 61 degrees in Ames. The low tire pressure indicator came on. I left it at Service Center on way to work. Alex filled each tire on 2012 XB to 38 lbs (3 lbs over recommended 35 lbs on rear). The low pressure warning stays off, as I requested. I wanted the experts at Wilson to eyeball and verify only low air pressure was involved. Thanks. More

Patient and caring sales person Mark was extremely patient and low pressure. He let our whole family test drive the car and showed my daughter how to use the electronics connection i Mark was extremely patient and low pressure. He let our whole family test drive the car and showed my daughter how to use the electronics connection inside the car. He also answered our questions with sincerity and humor. Thanks. More

Oil change service Prompt, service. They were able to take start even when I was earlier than my scheduled appointment time. Easy to schedule appointment. Willingness to Prompt, service. They were able to take start even when I was earlier than my scheduled appointment time. Easy to schedule appointment. Willingness to check to see if everything is working as expected. More

Met expectations I didn’t feel pressured It was nice to be able to drive a few vehicles and take some time to make up our mind. Texts and phone calls were returne I didn’t feel pressured It was nice to be able to drive a few vehicles and take some time to make up our mind. Texts and phone calls were returned promptly. I felt the offers and counter offers were fair. Very happy with our experience! Will be back the next time we need a vehicle! More

Great people to work with! My sales person was polite and honest enough to ask for help if she didn’t have the answer to my questions. The sales team does a great job of creati My sales person was polite and honest enough to ask for help if she didn’t have the answer to my questions. The sales team does a great job of creating a team environment. I would recommend Wilson Toyota! More

Corrected the problem from the day before I went in to have a remote start programmed I came home and found the one was not programmed and needed to be I went back the next day and told them I went in to have a remote start programmed I came home and found the one was not programmed and needed to be I went back the next day and told them and turned out I had an old remote start so I had a bike to remote start to get all three remote start working so it cost me a little more but I don’t have all three walls starts working in next year will start More

Bad deal- felt rushed My own fault but I did not get the deal I thought I was getting. They worked really fast on their numbers and asked what price you wanted to be at, My own fault but I did not get the deal I thought I was getting. They worked really fast on their numbers and asked what price you wanted to be at, once they got to the price you wanted to be at they would pressure you and saying what else do you want? that’s where you said you wanted to be, confusing you on what car you actually wanted by switching up trim level and trade money. Didn’t actually look at all the numbers until after the sale was finalized. Like I said my own fault. The finance manager was irritated because I was trying to look over paperwork and numbers. Caught her rolling her eyes at a coworker because of me when we were walking out of her office. Either way I got a brand new truck my own fault, Will not recommend my friends or family. More

Helpful and very courteous! Everyone was friendly and very informative. Especially when Ryan brought my new Rav4 to Carroll personally so I could drive it, then came in on his d Everyone was friendly and very informative. Especially when Ryan brought my new Rav4 to Carroll personally so I could drive it, then came in on his day off because it worked out better for me! More