Wilson Toyota of Ames

As a customer seeking new Camry Excellent facilities and personnel. Re. latter, dealt personally with sales rep (Kari Henderson) and credit rep (Leon Holder). Both very professional Excellent facilities and personnel. Re. latter, dealt personally with sales rep (Kari Henderson) and credit rep (Leon Holder). Both very professional and helpful. Dealt mostly with Kari. She was relatively new to her job (floor sales) and admitted as such, which we appreciated. Yet in spite of her newness to the role, she had remarkable knowledge of the product (Camry) and more than capable in answering questions. And what she didn't know, she admitted but found an answer. Where Kari really stood out was at the personal level. She is a warm, welcoming individual. Makes you want to know her as a person even before approaching the knitty-gritty of buying and selling a product. No need for her to convince you she has your interests at the forefront; it comes naturally through the manner in which she presents herself. Wilson Motors should be thankful for having a person like Kari working on their behalf! More

Great experience!! From the moment we walked in we had great service. Brad Baker was the awesome guy we dealt with. He worked with us to see what was right for us and ge From the moment we walked in we had great service. Brad Baker was the awesome guy we dealt with. He worked with us to see what was right for us and get us into the perfect vehicle. We test drove a Highlander and fell in love. Brad explained different features with us so we knew what we were getting for our money. More

Excellent customer service- Brad Baker Brad is very helpful! Such a nice guy! He will do ANYTHING he can to get you what you are looking for! He is willing to go above and beyond(which is a Brad is very helpful! Such a nice guy! He will do ANYTHING he can to get you what you are looking for! He is willing to go above and beyond(which is an understatement) for his customers and takes very good care of them! HIGHLY recommend him to anyone looking for a new vehicle! He is not just about making a sale like some, but he is truly passionate about every aspect of your experience! He did everything he could to get my boyfriend and I into EXACTLY what we were looking for in our price range! He originally told us we could pick up the car Thursday or Friday but when he found out my birthday was Tuesday, he made sure he had our vehicle ready to go for us on Tuesday so we could pick it up for my birthday! That was awesome! He even put a big red bow on the hood of the vehicle and rolled out the red carpet for us! Overall was a GREAT experience and HIGHLY recommend him to anyone in the market for a new vehicle! More

Great customer service These guys definitely deserve every star they get! My salesman spent 3 hours with me answering every question I had about the car I ended up buying. H These guys definitely deserve every star they get! My salesman spent 3 hours with me answering every question I had about the car I ended up buying. He researched maintenance records, ran additional diagnostics, all things that were above and beyond. The process from beginning to end went smoothly. I will definitely buy there again! More

Patient and Informative When a customer is reluctantly replacing a much-loved 24-year old car, at once leapfrogging nearly a quarter century of automotive technological chang When a customer is reluctantly replacing a much-loved 24-year old car, at once leapfrogging nearly a quarter century of automotive technological changes, the salesperson had better have a lot of patience. And be able to do a lot of explaining. Thank you, Jacob Harmelink. More

Comfortable courteous staff Jacob helped us find the right car for us! We had a great time meeting him and learning about how toyota’s Cars are built to reduce environmental impa Jacob helped us find the right car for us! We had a great time meeting him and learning about how toyota’s Cars are built to reduce environmental impact and ensure our safety. Shouldn’t that be top priority for every vehicle? More

2019 Highlander Brad Baker did an outstanding job helping us pick out a new vehicle. He answered all our questions, gave us a nice test ride and demoed almost all of Brad Baker did an outstanding job helping us pick out a new vehicle. He answered all our questions, gave us a nice test ride and demoed almost all of the new electronic features. He showed us how all of the new safety features worked and we really liked that. The test ride confirmed his quote about the Highlander being very quiet and canceling out most road noise.. It was a real pleasure to deal with a salesperson who wanted to find us the best vehicle. Tron Smith gave us a very fair trade-in value and was great to work with. Amy helped us with all the paperwork and she was very fast and efficient. Everything was handled in a very short amount of time. More

Friendly, Helpful, and efficient Brad was a very helpful and friendly salesman that did a great job with both making the process of getting my new car as efficient as possible, and ma Brad was a very helpful and friendly salesman that did a great job with both making the process of getting my new car as efficient as possible, and making sure I was both informed and happy with my new vehicle. I would highly recommend working with Brad if you can. More

Failed Sales Experience Went to the dealership with a pre-approved Leasing from Toyota Financial, and eventually pre-approved financing. Sounds like a perfect customer to m Went to the dealership with a pre-approved Leasing from Toyota Financial, and eventually pre-approved financing. Sounds like a perfect customer to me..?? All they were pushing to do is for me to fill out their Credit App? Why would I do that and put another inquiry on my Credit Report when I'm already pre-approved? Then they were only giving the sticker price for the car, said Toyota was not giving any on that model, but every other dealer I went too was giving on price for the same model. Then, through my research, I discovered a $4500 rebate from the Government on the car, asked for details. Acted like they new nothing and said to consult my tax professional. I ended up going to another vehicle manufacturer and getting a car. When I told Wilson of this, then they came through with details on the rebate and I would have gotten $4500 dollars back. That would have made my decision to go with their vehicle, but they were too late. I don't understand if you have a customer come in the door pre-approved for the purchase, why you would not do everything you could for them, it's a guaranteed sale. Sales professional was friendly and low pressure, but getting details, answering questions and follow-up were lacking. If a customer is entitled to a $4500 rebate on a car, that should be great knowledge to share with the customer. More

Best car buying experience I've ever had. Everyone I worked with at the dealership was great. I dealt with Tron Smith, Sales Manager, a man in the Collision Department whose name I don't remem Everyone I worked with at the dealership was great. I dealt with Tron Smith, Sales Manager, a man in the Collision Department whose name I don't remember and Jacob Harmelink, Sales Consultant. The man in the Collision Department saw the issue with the car I was purchasing and told me what they would do to make it right. Jacob was great to work with. I felt he was very fair, helpful and considerate. He returned calls in the timeframe he said he would. The whole transaction went smoothly and I left feeling like I got a fair deal without any hassle. The other salesmen were very friendly as well, even though they weren't working with us on a sale. More