Wilson Toyota of Ames

From start to finish everything was super easy and stress free. Couldn't be happier. Great service! free. Couldn't be happier. Great service! More

The service was done well and I am happy about it. The only thing that I had was getting the billing calculated so that I could go. I had gone to lunch with a friend and saw my car parked where they The only thing that I had was getting the billing calculated so that I could go. I had gone to lunch with a friend and saw my car parked where they park finished vehicles. I went in to the office and asked about paying so I could leave and was told the bill wasn’t ready yet. I sat down to wait and it took at least 45 minutes just to get the bill. That is a ridiculous amount of time to wait for the bill on a finished car. More

The dealership was super good about describing the details of the car and taking a good care of their respected customers. details of the car and taking a good care of their respected customers. More

The staff are very friendly and helpful for the most part but the sales person I have worked with twice now is not as attentive or straightforward as I would have liked. but the sales person I have worked with twice now is not as attentive or straightforward as I would have liked. More

Our whole experience here was very professional, courteous staff and clearly explained the process from start to finish. Thank you. courteous staff and clearly explained the process from start to finish. Thank you. More

Fantastic service! Got me in and out, and didn’t even charge me for a minimal apportionment. Got me in and out, and didn’t even charge me for a minimal apportionment. More

Very helpful once I pulled my car in - garage attendant was great, Makenna I think was her name was great, Makenna I think was her name More

This dealership sold us our vehicle with a two year free maintenance plan. At no time during the purchase process, or the time since, did Wilson Toyota EVER say this service plan was limited to five servic maintenance plan. At no time during the purchase process, or the time since, did Wilson Toyota EVER say this service plan was limited to five service visits! If this was the case, it should have been shared with the potential buyer prior to purchase!!! Likewise, new owners should be told “this is free maintenance visit #1, leaving 4 more complimentary visits”. It should NEVER be a surprise to the customer AFTER the service has been done!! NEVER!! If I had known I was going to have to pay for my latest service visit, I would have brought the service coupon I received in the mail. This is unacceptable customer service and poor representation of what is included with your new vehicle purchase. I will not be returning to Wilson Toyota, nor will my husband who was in the market for a new vehicle. This dealership has lost our trust and respect. More

Courteous service technician. Answered all my questions. Will definetly recommend to others . Keep up the good work Answered all my questions. Will definetly recommend to others . Keep up the good work More

Chad has been a class act with this whole process. ...very professional, timely with information and has put us at ease with our new purchase! ...very professional, timely with information and has put us at ease with our new purchase! More