Wilson Toyota of Ames

Service itself was great. Not too long of a wait. Just short of 2 hours. Staff was all kind and helpful. Coffee was empty the whole time though which was unfortunate in the mo Not too long of a wait. Just short of 2 hours. Staff was all kind and helpful. Coffee was empty the whole time though which was unfortunate in the morning. More

The service dept is always competent and professional. They do their best to have your car ready on time. They do their best to have your car ready on time. More

Brendan did a great job & should be commended for his followups with me. Jamie also kept me informed & advised me that the shuttle was available. followups with me. Jamie also kept me informed & advised me that the shuttle was available. More

Last two scheduled oil change maintenance visits with my Highlander have each taken over 2 hours. In the past, scheduled maintenance visits took much less time than that. Wish the wait was an hour and not Highlander have each taken over 2 hours. In the past, scheduled maintenance visits took much less time than that. Wish the wait was an hour and not 2 or more. More

An A+ to Jeremy Mendoza and the entire service department for their professional, informative and courteous interaction with each Wilson customer! for their professional, informative and courteous interaction with each Wilson customer! More

We have been a customer for many years but customer service for service dept. has continued to decline and prices seem to be very high. When went in for appointment, was told it was not on the books. service for service dept. has continued to decline and prices seem to be very high. When went in for appointment, was told it was not on the books. When I expressed my concern that it wasn't on the books, he said not to blame him, he didn't do it but in the end, they were accommodating and got it in very quickly. However, when we got it home that night, found a part/tray in our back seat. Had to make another trip to the dealer the next day to find out where it belonged. It was a tray that sits over the battery. Was very helpful when I brought it back out but should never have happened. Glad it wasn't a more important part that got left out. More

The videos of the service were entertaining and helpful. Thanks for a full inspection and telling me how good my purchase was. Thanks for a full inspection and telling me how good my purchase was. More

Always friendly, courteous, knowledgeable. They offer shuttle service but we usually just wait because they are timely. They offer shuttle service but we usually just wait because they are timely. More

Waiting too long when I took my car in for a regular servicing and not being informed about what’s going on. servicing and not being informed about what’s going on. More

Fantastic service and better people! Would recommend to anyone that is looking for service or body work if asked. Would recommend to anyone that is looking for service or body work if asked. More