Wilson Toyota of Ames

Came in for our regular Maintance on our Toyota. Our car plate bolts had broken off. We asked if there was a way to get it the bolts out. They said they would look at it. After a while they told us Our car plate bolts had broken off. We asked if there was a way to get it the bolts out. They said they would look at it. After a while they told us the car was ready Went to pay the bill for an oil change and we had been also charged over $150 to reattach the plate to the car. There was no communication or an estimate or anything about the plate. Our bill came to around $300. More

3 hour wait for a scheduled oil change. No consideration for my time and inconvenience. In todays world notifications that they where hours behind should be standard No consideration for my time and inconvenience. In todays world notifications that they where hours behind should be standard More

Have traded here several times. Had to wait ten months for truck to come in but don't blame that on the dealership. Felt the trade was good and fair even after ten months. Had to wait ten months for truck to come in but don't blame that on the dealership. Felt the trade was good and fair even after ten months. More

Clerks that processes payment for service work are rude and thank you is not in their vocabulary. Stood at the payment desk for at least 5 minutes visiting with another employee before acknowledging I was and thank you is not in their vocabulary. Stood at the payment desk for at least 5 minutes visiting with another employee before acknowledging I was even there. Tech never reset service reminder this service and prior services More

Amazing service! Kayley was super friendly. Love how upfront and honest they are. Would definitely recommend!!! Kayley was super friendly. Love how upfront and honest they are. Would definitely recommend!!! More

Very helpful and courteous. Worked me in to fix my tire problem. Charges were reasonable. Worked me in to fix my tire problem. Charges were reasonable. More

The service was quick. The technicians make sure that I understood what they checked and the condition of my car The technicians make sure that I understood what they checked and the condition of my car More

Thanks so much for squeezing me in on Tuesday. They were able to diagnose and repair the same day and get my car back to me. My service manager, Brenden, did a great job communicating with me ab They were able to diagnose and repair the same day and get my car back to me. My service manager, Brenden, did a great job communicating with me about the repair and the status for fixing it. Thanks again! More

Jamie was very helpful and clear on the timing and process as it was very busy. It worked great for me to ask over to Burgies and get some work done. process as it was very busy. It worked great for me to ask over to Burgies and get some work done. More

I was being lied to from my female representative On spending money .She said my Sienna did not have a transmission dipstick. It was a little low. And other things spending money .She said my Sienna did not have a transmission dipstick. It was a little low. And other things More