Wilson Toyota of Ames

Most of my experiences at Wilson have been great! This last time there were dirty footprints on the driver’s side floor mats and items from my glove box were left out on the floor of the passenger si This last time there were dirty footprints on the driver’s side floor mats and items from my glove box were left out on the floor of the passenger side after checking the cabin filter. Nothing earth shattering but I have not ever had things like that happen there before. More

The dealership is clean. The service did not take long and the employees are friendly. The service did not take long and the employees are friendly. More

I’ve been having my vehicles served here for about 14 years. The people have always been great and have strived to make sure everything was done right. However, the wait time on the last appointment wa years. The people have always been great and have strived to make sure everything was done right. However, the wait time on the last appointment was unacceptable. I don’t know if it’s under staffing and/or overbooking but 3 hours seems a bit extreme for an oil change & tire rotation. Coming from out of town, I don’t have the option of dropping off the vehicle and using the offered shuttle. More

I really liked the warm & hospitable service at Wilson Toyota. Thank you for an amazing experience. Toyota. Thank you for an amazing experience. More

Services done promptly. Was recommended a cabin air filter replacement, to which I declined, as I had a replacement one at home. When I arrived home and was going to replace Was recommended a cabin air filter replacement, to which I declined, as I had a replacement one at home. When I arrived home and was going to replace the filter, I noticed the technician who inspected it, broke the glove compartment divider mounting pegs. They did not notify me of this, nor replaced it. Now I have a $50 part broken and not assuming responsibility for their actions. Very disappointed. More

Mark has been great to work with during this entire process. He has continue to reach out to help fulfill additional needs as well! Thank process. He has continue to reach out to help fulfill additional needs as well! Thank More

Service was friendly and convenient, parts needed were in stock, waiting area was comfortable. Good experience for my unplanned walk-in appointment. stock, waiting area was comfortable. Good experience for my unplanned walk-in appointment. More

My recent visit was simply outstanding with the service department. The receptionist was so friendly and helpful. The person who greeted me and took my info, Jeremy, was the best and most personable per department. The receptionist was so friendly and helpful. The person who greeted me and took my info, Jeremy, was the best and most personable person I have had there over the years. The place was very clean and the waiting room was clean and relaxful. More

Friendly courteous service. Pay attention to detail and good notification of service need and provides service to home or other location. Pay attention to detail and good notification of service need and provides service to home or other location. More

They did a great job! They communicated well and took great care of my car. I love that they stand behind the vehicles they sell. They communicated well and took great care of my car. I love that they stand behind the vehicles they sell. More