Wilson Toyota of Ames

Oil change took way to long. Two and a half hours. Hsd an appointment should not have taken that long. Two and a half hours. Hsd an appointment should not have taken that long. More

I was very satisfied with the technician that serviced my vehicle and his complete explanation covering the work that was done. vehicle and his complete explanation covering the work that was done. More

Friendly service. Always knowable and great at sharing details with excellent quality. Will recommend Wilson's to my friends. Always knowable and great at sharing details with excellent quality. Will recommend Wilson's to my friends. More

I was advised to purchase my first car from a dealership as I was told private sellers were more likely to lie or deceive you. With that in mind, I purchased my first car from Wilson Toyota of Ames a couple as I was told private sellers were more likely to lie or deceive you. With that in mind, I purchased my first car from Wilson Toyota of Ames a couple of weeks ago. I was aware before the purchase that the car was used and came without warranty, as-is. I made two separate appointments to test drive the car, once by myself and once with my partner. During both appointments, I asked the salesperson, Austin, multiple times about the ‘Check Engine’ light that repeatedly came on. Perhaps due to my naive and youthful appearance, Austin chose to deceitfully assure me that the ‘Check Engine’ alert would cease if I changed the oil after purchasing the car. He assured me of this multiple times, despite the fact that I had told him I needed the car to travel for my new job the following week. Long story short, after taking the car to multiple mechanics in Ames, I have been advised not to drive the car WHATSOEVER or risk damaging the engine further. The engine requires about 1,000$ in parts (new multi-air valve) and labor. I now have to tow the car to Des Moines for repairs. Upon realizing the full extent of the cars repair needs, my partner and I returned to Toyota Wilson of Ames to request a loan car as I had purchased the car in order to travel to my new job. We explained the full extent of the cars issues and Austin then gRaCiOusLy asked his boss to loan me a car for three weeks. Overall, my experience with Toyota Wilson of Ames has been very negative. I would not recommend first-time buyers purchase from this dealership as they WILL take advantage of your lack of knowledge about cars in order to make a sale. More

I always get excellent service at Wilson Toyota. They are very professional, kind, and helpful. They are very professional, kind, and helpful. More

Quick in and out service, friendly staff, clean area to wait, explanation of what was or was not done very appropriate wait, explanation of what was or was not done very appropriate More

Consistently reliable. The service and sales personnel have been wonderful to deal with. Great Job! The service and sales personnel have been wonderful to deal with. Great Job! More

Customer service is excellent. Thankful for transportation home. Love the email updates. So could update car rental. They commented they wished more repair places did this Thankful for transportation home. Love the email updates. So could update car rental. They commented they wished more repair places did this More

Everything ok except inside and outside door handles were left very dirty caused by the last guy to drive the car. left very dirty caused by the last guy to drive the car. More