Wilson Toyota of Ames

Very poor experience with management at Wilson Toyota. I will never be back and I will make sure to tell all my friends and family to avoid that dealership. My rims were scratched during my Toyotacare tir I will never be back and I will make sure to tell all my friends and family to avoid that dealership. My rims were scratched during my Toyotacare tire rotation. My RAV4 is a 22 with 9k miles on it, had never serviced it anywhere else. All 4 tires have scratches and dings from where the tech carelessly hit it with the sockets. I spoke and sent pictures to the managers, they agreed to “repair” the rims. They did a horrible job doing so and they look the same. They want to “fix” then again but it will probably be the same thing. When I spoke to the owner Danny, he made excuses left n right How it could have been rock chips or how all cars come with defects. Funny how it’s all 4 tires and It’s around the lug nut holes. No other damage on the rims and tires. I will honestly never be back, I can just imagine what else they do to your vehicles that you don’t notice. Very sketchy dealers More

My experience was amazing as always! You guys are great! Always ready, and efficient. I bought my truck at DSM Toyota, but I have always don’t my maintenance with you guys, because yo You guys are great! Always ready, and efficient. I bought my truck at DSM Toyota, but I have always don’t my maintenance with you guys, because you have much better availability. More

Jamie was great to work with. Easy to talk to and got me in and out on the timeline he gave me. Easy to talk to and got me in and out on the timeline he gave me. More

Fast, easy, helpful, and had my information on file! I drive from 30 minutes away to specifically come to this dealership. I drive from 30 minutes away to specifically come to this dealership. More

Good service in a reasonable amount of time. They were exactly right with how long it would take. They were exactly right with how long it would take. More

Excellent buying experience. I will definitely consider buying from them again. The salesman was more worried about meeting our needs in a vehicle than just making a sale. Great I will definitely consider buying from them again. The salesman was more worried about meeting our needs in a vehicle than just making a sale. Great buying experience. More

Fast easy and very well put together. and thank you guys for your wonderful help. and thank you guys for your wonderful help. More

Had appointment, was told would be one hour to one hour ten minutes to wait for standard oil change/tire rotate. Was there for almost two hours. Was not given any updates during that time. ten minutes to wait for standard oil change/tire rotate. Was there for almost two hours. Was not given any updates during that time. More

Always friendly, prompt and honest regarding service needs. They waiting area is clean and comfortable. needs. They waiting area is clean and comfortable. More