Wilson Toyota of Ames

Overall great customer service. A few areas that could you improvement would be when driving into the maintenance garage. There was no one to direct me what to do after I pulled in A few areas that could you improvement would be when driving into the maintenance garage. There was no one to direct me what to do after I pulled in (yes it was busy but when isn’t it). I could see employees through the glass and could tell that they were avoiding eye contact probably. After waiting outside my car for a few minutes someone came up and asked if I had helped and said that someone would be with me shortly. Waited a few more minutes and someone asked me again and gave me the same answer. Overall it didn’t bother me all that much; I think though I would have had a better experience if I knew what to expect when I drove in. I think a sign could fix this problem easy.(If their are signs and I overlooked them than I would recommend making them more obvious). The other thing that made my experience a little anxious was that I came in for an oil change; was told I had a nail in the tire that needed repair; which I gladly accepted to have patched. But it took two hours to do all that and it made me think that I may have agreed to another service without fully understanding. My suggestion around that would be communicating more often. Maybe have a timer to touch base with each customer at certain intervals ex:45min and say something simple to reassure them the correct service is being performed and nothing new has come up. Ex: your schedule oil change and tire patch is going as expected, thank you for your patience. Anyways overall great experience and great customer care but I did have a moment of confusion and anxiety while there. More

Arrived to my appointment early, got right in and service was completed before my scheduled appointment time. was completed before my scheduled appointment time. More

I was very pleased with the service I received. Everyone was very pleasant and our wait was what she said it would be. Everyone was very pleasant and our wait was what she said it would be. More

Worst service, because didn’t fix stuff back after working on them, not visit again working on them, not visit again More

Excellent service. Not pushy and very helpful. Friendliness seems to be key to how they operate Not pushy and very helpful. Friendliness seems to be key to how they operate More

Slow service was never completed properly. Miscommunication and different comments from different people. It was a waste of time without any apology. Miscommunication and different comments from different people. It was a waste of time without any apology. More

Buying a new Toyota was a nice experience. The personnel were friendly and very responsive to our questions. The personnel were friendly and very responsive to our questions. More

When having tires rotated they did not put jack back in holder or put cover back on. Left gas door cap door open: holder or put cover back on. Left gas door cap door open: More

Very courteous and helpful. Told sales representative our desired “must have list” and was able to find a fit. Financial office was very friendly and helpful too. Have already Told sales representative our desired “must have list” and was able to find a fit. Financial office was very friendly and helpful too. Have already given multiple verbal recommendations. Besides we look good in our new to us, used Highlander!! More

Very helpful when picking out your next vehicle, and making sure you are getting the best deal every time making sure you are getting the best deal every time More