Wilsonville Toyota - Service Center

Took new car, (only a few weeks old), in to have a tire replaced, (not any fault of the tire, ran over sharp object). The tire was damaged beyond repair. Jordan was extremely helpful and bent over backward replaced, (not any fault of the tire, ran over sharp object). The tire was damaged beyond repair. Jordan was extremely helpful and bent over backwards to help out. Very efficient and friendly. More

I just wanted to say thank you again for the amazing example of customer service that I received from Savannah Popovic and Jeremy MacDonald this afternoon. Not only did I get a appt. for tomorrow morni example of customer service that I received from Savannah Popovic and Jeremy MacDonald this afternoon. Not only did I get a appt. for tomorrow morning like I asked for, but I also got the price for the work and this was all completed within approx. 15 minutes through your live Chat system. I have never been disappointed with the service at Wilsonville Toyota! It truly shows that Wilsonville Toyota builds their business through customer service. Thank You Again!!! Your employees are certainly trained to go the extra mile to help your customers. PS: I just wanted you to know that I did the same live Chat with Gresham Toyota this morning (Gresham is where I live) and I was told a service manager would either call or email me and I still have not heard from them...... Regards, Charlie Forth More

the staff and mechanics of wilsonville toyota are friendly and make trustworthy recommendations. i have not had any problems dealing with them since 2010. The service department is excellent at provi friendly and make trustworthy recommendations. i have not had any problems dealing with them since 2010. The service department is excellent at providing quality work and customer service. my 2005 tundra runs great! thank you wilsonville toyota More

We recently relocated from NC and are thrilled to find a Toyota dealership that takes pride in their work here in OR too! Our service was friendly, timely and on target with cost! Toyota dealership that takes pride in their work here in OR too! Our service was friendly, timely and on target with cost! More

This is such a great team. I was handed off a couple of times, I think there were some mistakes made. Then Ronnie Patterson was "chosen" to talk to me about a car. I had talked with Josh and Rochelle ver times, I think there were some mistakes made. Then Ronnie Patterson was "chosen" to talk to me about a car. I had talked with Josh and Rochelle very briefly, but due to a scheduling conflict, Ronnie was asked to present who you were to a somewhat wary social worker. he was the epitome of professionalism. He listened, suggested appropriately. offered a alternative to my 980000 prius, and Josh was the person who Ok'd the trade in. I believe that I was offered a sincere and appropriate alternative to servicing and leaving with my prius. Ali was also a person who called me a couple of times and helped to answer questions throughout the sale. I left with a 2013 prius plug in with 5 miles on it. Thank you Willsonville Toyota, and specifically the crack team that you have assembled to help us make those difficult and expensive choices in a new car. Again my hat specifically goes of the Ronnie. I would work with any of the aforementioned, but specifically, I believe that Ronnie spoke to me about MY needs and explained leasing. I even did that! Pretty amazing for a 63 year old man. Thank you again Wilsonville Toyota. Call me with any questions. Taylor B. Clark LCSW Housecall Providers Hospice Hospice Social Worker Portland OR. More

Uneducated and unprofessional service team! Got a letter Uneducated and unprofessional service team! Got a letter from Corporate Toyota my 2010 Prius Brake Booster recall. I called my local Toyota dealer W Uneducated and unprofessional service team! Got a letter from Corporate Toyota my 2010 Prius Brake Booster recall. I called my local Toyota dealer Wilsonville Toyota and they scheduled the service for me. The car would need to be with them for a day, and they said no loner car is available. I come on the scheduled day for this service to be done, and they tell me “we are so sorry but we do not have the parts for this recall, we will call you when we will have it.” I wasted my time and gas. A week and a half go by, I hear nothing! I call them 2 weeks later. At that point I am told sure bring the car and we will inspect it first. I told them that I already came before and you guys sent me back because you had no parts, so I asked why the story changed, and the response was “well I am doing my job right, but the other guy that sent you back does not know what he is doing”. After 5 minute of back and forth finger pointing, I told them that I will take my business somewhere else, and the shocking thing is the service representative at this Wilsonville Toyota dealership says “Go ahead, please do take your business somewhere else” I called Broadway Toyota in Portland OR and in 2 minutes, I had an appointment made for the service and they have the parts in stock, and they have a loaner car. More

I have an Avalon 2008. All of the service work has been done at Wilsonville Toyota. The service department has always gone the extra mile to do what ever needed to be done to keep my car in good working o done at Wilsonville Toyota. The service department has always gone the extra mile to do what ever needed to be done to keep my car in good working order. Congratulations!. More

Today's experience was EXCELLENT!!! My salesman was Greg McMilin and he was awesome to work with very friendly and not pushy made today a great day. It was nice to get to know him on a personal level a Greg McMilin and he was awesome to work with very friendly and not pushy made today a great day. It was nice to get to know him on a personal level and not just all business. I watched other people and their interactions with their sales person and no one acted like they were having fun or excited! I had fun and laughed during my sales experience! I'm in sales also and if I owned a business that needed salesman I would hire Greg in a minute. When I need a new car or someone I know needs one I will recommend Greg in a heartbeat! When I asked him if he would put his wife and kids in the car I bought and he responded absolutely and seemed genuine I felt I made a good choice! Thanks again Greg More

The Wilsonville Toyota dealership has the WORST customer service I have ever experienced!!!! While away on business my wife took our car in for a simple recall repair, while on her way to the dealership the service I have ever experienced!!!! While away on business my wife took our car in for a simple recall repair, while on her way to the dealership the tire went flat. After arriving at the dealership it was clear the tire would need to be replaced. Fine and understandable. After receiving the call stating the tire would need to be replaced she asked if she could put her full size spare on. The tech told her that she could not do that?? The headlight also needed to be fixed with a simple wiring harness and the AC relay needed to be replaced. When she arrived at the dealership the bill was shocking! An AC relay can be bought anywhere for less than $10.00, Wilsonville Toyota charged us 74.30!!! Regarding the tire, we had a full size spare that matched. They charged us $125.00 for the tire, didn't call with any options for a less expensive tire and $42.00 dollars to install it! There is no tire shop in the country that charges labor to install a tire! To add on to the madness they installed a new headlight lamp without asking if they should, the bulb was less then two weeks old, I installed it myself. $18.00. But the icing on the cake was being charged $126.00 for a diagnostic to find a bad relay, ridiculous. And finally being charged over two and a half hours labor at $105.00 an hour when the work began at 3:30 and we picked the car up an hour later! I called the service manager twice and this little puke didn't even have the common courtesy to call me back and explain his bill. DO NOT TAKE YOUR CAR HERE! THEY WILL SCREW YOU AND NOT EVEN HAVE THE RESPECT TO CALL YOU BACK TO EXPLAIN THEIR CHARGES. I run a fleet of vehicles that are in need of constant repair. This is by far the absolute work experience that I've ever had with a mechanic. Don't waste your time or money. More