Wilsonville Toyota - Service Center

Cannot recommend Wilsonville Toyota Service Center for reliable service, ability to correct minor problem (unable to reset tire pressure sensor). Promised to advise me of reason and how they were going t reliable service, ability to correct minor problem (unable to reset tire pressure sensor). Promised to advise me of reason and how they were going to resolve and no response in over a week. Sensor fault occurred shortly after they did a tire rotation (Toyota Care Service) on my 2020 4Runner. They wanted to keep vehicle in their shop for an additional day to figure out the problem, seems a little extreme for a 15 minute max TPS reset. Service "advisor" was Jason, and the service personnel were less than organized and professional when leaving the car off for the scheduled "Toyota Care" service. My recommendation is better find a different and proficient Toyota service department for reliable and "as promised" services on your Toyota. One other comment, when picking up the vehicle (problem unresolved) the car smelled heavily of gasoline, excuse was "oh, it was serviced next to a car with fuel issue" and recommendation was just drive it with the windows open for a few minutes, how's that for professionalism! More

Went in for 30K mile service today. We bought their expensive service package when we bought the car new and were still charged over $500 for routine work they said should be done. Then they didn’t ev expensive service package when we bought the car new and were still charged over $500 for routine work they said should be done. Then they didn’t even reset the maintenance dashboard light. I had to call to see if it was something I could do myself and was told to Google directions based on make, model, year. Tried two different websites to fix it and it’s still on. I’m so frustrated and disappointed with them. If this is the service now, it makes me want to buy from someone else next time. More

They know why we are disappointed; so very disappointed. A basic, small, thing that took two weeks to potentially get done and had to then do the leg work ourselves between their parts and service departmen A basic, small, thing that took two weeks to potentially get done and had to then do the leg work ourselves between their parts and service department; even though our sales guy said they would call us to schedule an appoint once the part (key) came in. Now, off of principle, we decided to pay a different dealership to complete what was supposed to be free with the truck we purchased from Wilsonville. We had such high hopes and expectations for this place. More

I bought my car at Wilsonville Toyota and have had it serviced regularly for six years. After recently taking it in for a slow leak in a tire and learning that I would need to take it else where for a r serviced regularly for six years. After recently taking it in for a slow leak in a tire and learning that I would need to take it else where for a repair or get new tires (all reasonable conclusions), the service department returned it without pumping up the tire! Now that's bull. Also, in the many months of the pandemic, the service bay still isn't set up procedurally or physically to keep customers and staff safe. I would suggest going elsewhere until the management team makes some changes. I reached out to the general manager twice with no response. More

Work done in a timely fashion. Always friendly and courteous staff. Have always recommended the Wilsonville Toyota service Dept. as they have serviced both my Toyota’s. courteous staff. Have always recommended the Wilsonville Toyota service Dept. as they have serviced both my Toyota’s. More

Easy in and out with no real appointment. Had transmission service done, my advisor doubled checked to make sure it wasn't done previously which I appreciated. Only concern was dribbles of transm transmission service done, my advisor doubled checked to make sure it wasn't done previously which I appreciated. Only concern was dribbles of transmission fluid on the bumper when it was returned to me. Better clean up of the mess would have been nice for my new-to-me vehicle. Otherwise a good experience. More

I was scheduled for a 7:15 service. I got there at 7:05 and was met immediately. They checked me in and by the time I got to the waiting room my truck was in the shop bay. I asked for an figure on how long and was met immediately. They checked me in and by the time I got to the waiting room my truck was in the shop bay. I asked for an figure on how long and was told 1 hour. Within 35 minutes I had my truck back. Excellent service department More