Winding Chevrolet GMC

Bad customer service that sums it up, just BAD. .... I would give them Zero stars if I could.....000000 .... I would give them Zero stars if I could.....000000 More

Do NOT buy a car from this dealership. It has been 140 days since I bought a car from them and still have not gotten the title. Has been the worst car buying experience of my life. To star It has been 140 days since I bought a car from them and still have not gotten the title. Has been the worst car buying experience of my life. To start with, we scheduled a test drive, show up and the car we scheduled is on the way to another dealership. Wait around 4 hours for it to be brought back, test drive it, go to talk numbers and they try to go up $1000 on the advertised price (said they “forgot” what it was before they transferred it). Then tried to low ball us $3000 on our trade in, said “nobody uses Kelly Blue Book values” with a KBB “instant cash offer” poster on the table right next to us. Thankfully we noticed the tail light assembly was out and it was past due for an oil change and got them to agree to fix that before we closed on the deal. It then took them almost 2 months to pay off the trade in and send me a refund for the payments I had to make on the car I no longer had. Now after almost 5 months and dozens of phone calls, I still don’t have my title. Finally managed to get ahold of the owner, and he says it “slipped through the cracks” and they still have to pay the auction/wholesaler to get the title released. So, long story short, they sold us a car they hadn’t even paid for themselves, and have given us the run-around for 5 months. I understand things get missed sometimes, but after 30-40 phone calls and a DMV dealer complaint doesn’t fix the issue, it’s because they just don’t care about their customers once they get their money. More

Customer Service Failure Bad at honoring Appointment made at least 30 days in advance for car repairs or Maintenance. I have waited for 60 days after 2 appointments were dropp Bad at honoring Appointment made at least 30 days in advance for car repairs or Maintenance. I have waited for 60 days after 2 appointments were dropped due to The front desk Secretary's not calling to confirm online appointment and appointment made in person to repair radio wiring. More