Winn Volkswagen Woodland Hills

I dropped my car off on Aug 8 to address a warning light issue, a dash creak/rattle and the 40K service. They had it for a week. After charging my $200 to decarbonize the throttle body, none of the problems issue, a dash creak/rattle and the 40K service. They had it for a week. After charging my $200 to decarbonize the throttle body, none of the problems were fixed so I brought it back 3 days later. They kept it for 2 more weeks. During this time I was never able to contact anyone in service to find out the status of my car. My car was returned with no gas and dirty. Drive it for one day and noted that rattle still present. Talked to Ted, the service manager, he assured me that they would fix it and fill it up with gas. Dropped it off again, picked up rental for 3rd time, they had it for 4 more days. No gas, rattle still present. Ted is not returning my calls, neither is anyone from service. This has still not been resolved as I write this. Additionally, they sold me the wrong touch up paint, refused to fix the area where I had applied the silver paint on a grey car. The $200 seat cover I got from them ripped within a year. I cannot say enough bad things about their service dept. Every time I was in there, there was someone else aguing with them about their service. Note also that I bought my car there. I warn anyone buying a VW to check out their service dept first. Do not be swayed by a slick sales dept, you deal with them once, you're stuck with their service dept for the life ofd your car. More

brought my 03 gti in for 15k mile service. a check engine light was on as well. when i picked the car up later that day the engine light was still on and when asked about it they said "well you didn't ask u light was on as well. when i picked the car up later that day the engine light was still on and when asked about it they said "well you didn't ask us to check the light:. it is my opinion that if a car is brought in for a 15k mile service they ought to check what the "check engine" light is referring to. furthermore, a visit to another vw service department revealed that livingston service had not tightened down the battery strap after service and had left "all sorts of things loose" in the front end of the car. to the point that the dealership that found the loose items questioned whether i had really brought the car to a certified vw service department. friendly, and gernerally courteous but shabby work More