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Withnell Hyundai

Salem, OR

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389 Reviews

1996 Mission St. SE

Salem, OR

97302

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Showing 389 reviews

July 11, 2011

I went in looking for a vehicle I could tow behind my motorhome. Was told the vehicle I purchased could be. Guess what? Can't Go into this dealership be prepared to get ripped off. More

by jtc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don't remember
June 29, 2011

They were fast and friendly. Also they were more than fair with my trade in value. Our new Tuson is a great value based on features and price. We were pre-approved thru our credit union, but Hyundai ha More

by Roy Quick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Ross
Jul 08, 2011 -

Withnell Hyundai responded

Thank you for your review of Withnell Hyundai. I am glad that you had a positive experience! Enjoy your new Tucson. AnneMarie DuFault Customer Relations Manager Withnell Motor company

June 24, 2011

I received an internet quote on a new Elantra from this dealer. The dealer was agreeing to wave the doc, title, and lic fees and sell me the car at MSRP. Drove over 2 hours to get there and they had alread More

by rburns
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Crystal Asmen
Jul 08, 2011 -

Withnell Hyundai responded

I am are very sorry that you felt that we used a "bait and switch" method when you got to the dealership. We have been in business for over 52 years and take pride in being honest and up front with our customers, sometimes it is poor communication that makes a customer feel that we were not honest and up front. Here is what I know to have happened when reading your customer file and all of the emails that took place between you and Crystal Asman. 1. You found an elantra that you wanted and came to an agreement on price, but when Crystal requested that you put money down to hold the car you did not want to do so. At the time you were looking to purchase an elantra. The inventory was very slim through out the state. In fact the one you wanted was the only one we had in our inventory at that MSRP. 2. Our Hyundai store sold the car that you wanted the night before you came to the store. Once Crystal came in that next day to meet you she found out that the car had been sold by the sales floor. 3. She offered to sell you a better equipped elantra, with a higher MSRP for the same price as the car you had originally wanted but you would need to pay the DMV fees. You were getting more car for less money when comparing MSRP to MSRP. 4. You chose not to take the deal and went else where. I think it would be fair to say that since you did not hold the car with a deposit and she offered to sell you the higher priced car at a loss, that paying the DMV fees would have been a fair deal. You obviously felt you could do better and it sounds like you did. We do not ever want to lose someones business but in this case we did. I am sorry that you did not feel good about your expierence here at Withnell Hyundai but I do not think that our intent was to bait and switch you, the intent was to sell you the car that you wanted. Unfortunatley, you did not put a deposit down and we did not have another one at the same MSRP. Had we, Crystal would have honored the price that you had agreed on. Enjoy your new Hyundai- AnneMaire DuFault Customer Relations Manager Withnell Motor Company

May 22, 2011

Purchased a vehicle there on Sunday the 21st. We drove a long distance and the car had almost an empty tank, we asked to get some gas put in the car, I dont think that should have been a big deal. MY major More

by uecker
Customer Service
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brian
May 10, 2011

The experience was great. Scott was very nice to work with, the auto was clean and presented well at time of sale. Also, the dealer was willing to work with us on the price. I lease on a regular basis a More

by hjablo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Von Wellen
April 25, 2011

Crystal worked with me via email for several months, kept me in the loop for what I was looking for. She never pressured me and was totally honest and straightforward. The day I finally bought a Tucson she w More

by katykay1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
crystal
March 30, 2011

We researched the Hyundai and then went to Withnell based on thier ad. They met every expectation we had and we received wonderful service. The inventory was substantial enough for us to chose the right mode More

by gbutsch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karen Scott
February 01, 2011

I was assisted by Roxie in the service department. She was very thorough and friendly. She had good suggestions for my next service visit. The oil change, tire rotation and multi-point inspection took l More

by frugal54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roxie and Gregg
January 31, 2011

By far the best, most stress free experience purchasing a new car in my life. Crystal was extremely professional and provided me with all the service I needed via the internet. The price she quoted me was More

by nezpro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Crystal Asman
January 30, 2011

I appreciate the service they provided when I had a tire problem. I got a nail in my tire and they removed it fairly quickly for no charge, since I had bought the tires there. A couple of days later, the t More

by 03hcar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
sorry, don't remember the service guy, but he was great