Wolfchase Honda - Service Center

Not a good experience this time I was disappointed after this visit. I went to the service center to get an oil change. I was told I was in need of a rear brake light and a headlight I was disappointed after this visit. I went to the service center to get an oil change. I was told I was in need of a rear brake light and a headlight. I told the service person that I would like to have the headlight and the brake lights replace. The brake light was replaced but not the headlight. Now I have to go back up there to have the headlight replaced More

Fast friendly service I've gotten my vehicle serviced at Wolfchase Honda for the past 15 years. The staff has always been friendly and provide detailed information regardin I've gotten my vehicle serviced at Wolfchase Honda for the past 15 years. The staff has always been friendly and provide detailed information regarding my vehicle. I also enjoy the free muffins, coffee and water. More

great customer service Dexter,is always friendly and answer all my questions.My wait time are never long(knock on wood).All the employees are but Dexter is my service guy. Dexter,is always friendly and answer all my questions.My wait time are never long(knock on wood).All the employees are but Dexter is my service guy. More

Service Jeff was super like he always is friendly and helpful and knows his area of service very well If i have a problem he will figure it out Jeff was super like he always is friendly and helpful and knows his area of service very well If i have a problem he will figure it out More

Great guys! For a while I wasn't sure how to go about giving a review. My last few visits Skyler and Dexter helped me out along with another great guy whose name For a while I wasn't sure how to go about giving a review. My last few visits Skyler and Dexter helped me out along with another great guy whose name I can't remember at the moment. This has been within the last 2 years. I wanted to show my appreciation but wasn't sure how. I am Cynthia Richmond. Thank you guys for being so wonderful!! More

Great Customer Service!! Jeff Scola is a great reflection of Honda.Each time I go it's always courteous and professional service from him. Honda cannot ask for a better servic Jeff Scola is a great reflection of Honda.Each time I go it's always courteous and professional service from him. Honda cannot ask for a better service mgr. Thanks for great customer service!! More

Service recall I have had a series of problems with my vehicle when another alert went off. Dexter informed me it would be no cost. That was such a relief! I have had a series of problems with my vehicle when another alert went off. Dexter informed me it would be no cost. That was such a relief! More

Cosby Hoda Service The service advisor did an awesome job of inquiring as to the nature of the visit immediately. He was kind and concerned about the safety of the vehic The service advisor did an awesome job of inquiring as to the nature of the visit immediately. He was kind and concerned about the safety of the vehicle. More

Recent Service Experience I initially stopped by to get a regular oil change service and asked my service advisor, Skyler, to give me an estimate for changing all four tires wi I initially stopped by to get a regular oil change service and asked my service advisor, Skyler, to give me an estimate for changing all four tires with alignment. He brought an acceptable price and I agreed to go with it. Skyler also convinced me that I needed a break job. I also agreed with that. After a reasonable waiting time, the car was ready and I was on my way. I was very happy with the service I received even if the cost was pretty punishing. Skyler is an excellent frontline person, with excellent qualities of customer service and a genuine customer orientation. As I approach my home after leaving the dealership, I saw the tire light come on. After parking the car at home, checked the button to let the tire light go away and it did. No problem so far, but I called and reported (via voice mail) the situation and asked if I need to worry about anything. This was on Saturday. On Sunday, I drove the car to a quick shopping, no problem. On Monday, as I was driving to my office for an important meeting, the car started making metallic sounding noises and the noise was amplified when I went over a small pothole or bump. I began to worry, but continued to the office and called Skyler. He was quick to direct me to call a tow truck company and the tow truck came promptly to take the car back to the dealership. The next day, Skyler called me and he indicated the problem was remedied and he would bring the car to my house and he did. He did not seem to be sure what the problem was, but my belief is that there was a technician related failure (like the surgeon forgetting his operating tool in the abdomen of the patient:)). I drove the car yesterday, and in the first 2-3 miles it made some funny noise when I pushed the brake. After that one time, nothing else happened and the car seemed to work fine. It still sounds working fine and I hope it will remain that way. Here is my overall view after this episode: your service advisor, Skyler, is absolutely the type of person you want to keep at your front lines. I cannot say the same thing about your technicians; my trust to your technical people and their competency is shaken at the minimum. I hope this helps. More

Great Service Always quick and Dexter is great! :) My only complaint is that the new battery was a bit EXPENSIVE at $150.00. I have always had a good expericen with Always quick and Dexter is great! :) My only complaint is that the new battery was a bit EXPENSIVE at $150.00. I have always had a good expericen with service there. More