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Wolfchase Honda - Service Center

Bartlett, TN

4.8
3,969 Reviews

3,969 Reviews of Wolfchase Honda - Service Center

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July 10, 2018

Knowable, Friendly and very helpful. Customers have to know when making an appointment, service hours start at 7am. Don't set an appointment to be seen at 6am. You will set for an hour. More

by RONTODD1119
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lea Lawrence, John Lau
Jul 10, 2018 -

Wolfchase Honda responded

Thank you for taking to time out of your day to leave feedback. We do open at 7:00 a.m. and if you made an appointment for 6:00, there would be a wait. We do have our hours posted on our website as well as our service department, so I will check the online scheduling tool to see if there is an issue there. We appreciate your business and look forward to serving you again.

July 10, 2018

Upset and Disappointing There was a whole shift change before my simple oil change was done. I was quoted an hour and a half and it took 3 1/2 hours.... More

by TWEND2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lea Lawrence
Jul 10, 2018 -

Wolfchase Honda responded

Thank you for taking time out of your day to leave feedback regarding your recent oil and filter change. I certainly understand your frustration and completely agree that your wait time was unacceptable. I will be sure to pass your comments along to our Service Manager so that he can review it with everyone involved. We appreciate your business and hope that you will give us another opportunity in the future.

July 10, 2018

Service dept As always, the service department is efficient and the people are super nice. They get you in and out very quickly, answer all of your questions. More

by WAYNE.COLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Schola
Jul 10, 2018 -

Wolfchase Honda responded

Thank you for your wonderful review and for your loyalty. Jeff is a valued employee and a great asset to our Service Team. We truly appreciate your business and look forward to serving you again.

July 09, 2018

Always Great Service I went for an oil change. Mario recommended that I should get a tire rotation. I had a coupon for an oil change and didn't really want a rotation. But More

by RLWILLS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario
Jul 10, 2018 -

Wolfchase Honda responded

Thank you for your loyalty and your excellent feedback. I am pleased to hear that Mario worked with you to find you a big discount on the combined services you needed and that you were taken care of in an efficient manner. We truly appreciate your business and look forward to serving you again.

July 09, 2018

Oil change always courteous and time efficient They were very good at explainingand recommending areas that should alsov be serviced. Gave me a coupon for a fre More

by BRUBEAR1023
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lea Lawrence
Jul 10, 2018 -

Wolfchase Honda responded

I’m so happy to hear that you enjoyed your recent visit to our Service Department, especially the complimentary car wash. We appreciate your great review and look forward to serving you again.

July 09, 2018

DISPLEASED! I went to Wolfchase Honda on Friday 7/6/18 to have a Oil Change on my Leased 2017 Honda Accord. They also advised that they should Rotate my Tires at More

by ROBYSWILLIAMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lea Lawrence
Jul 10, 2018 -

Wolfchase Honda responded

Thank you for taking time out of your day to leave your comments and feeling about your recent visit to our Service Department. I’m sorry to hear you feel as though you were made to wait because you changed your mind on the filters, however we offer recommendations after a multi point inspection and you are under no pressure to get them done. We do use genuine Honda filters which is an advantage over having filters replaced yourself. I will certainly pass your comments along to our General Manager and our Service Manager for review. We appreciate your business and hope to serve you again.

July 09, 2018

tire replacement Skylar and Abdul were very responsive to my immediate needs and were able to have my car ready the same day within just a few hours. More

by SVPOWENS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
skylar, abdul Jones
Jul 10, 2018 -

Wolfchase Honda responded

Thank you for your wonderful review and for trusting Wolfchase Honda with your vehicle’s service needs. I’m happy to hear that Abdul and Skyler were able to take care of your needs in an efficient manner. We truly appreciate your your business and look forward to serving you again.

July 07, 2018

New tires The dealership could not have been more helpful in helping me decide which tires to purchase. I would use them again for all of my car repairs. More

by WILLIAM47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dexter and Skyler, Lea Lawrence
Jul 10, 2018 -

Wolfchase Honda responded

Thank you for your wonderful review. I’m pleased to hear that Dexter and Skyler were able to take care of your needs and you are happy with your tires. We appreciate your business and look forward to serving you again.

July 07, 2018

Excellent Service I took my 2013 Honda Minvan in for oil change and check TPMS light. Dexter always takes great care of me and my vehicles. I can trust them with my veh More

by CCB4U2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dexter Alexander
Jul 10, 2018 -

Wolfchase Honda responded

Thank you for trusting Wolfchase Honda with your service needs. I’m happy to hear that Dexter always takes great care of you. We truly appreciate your your loyalty and look forward to serving you again.

July 07, 2018

Dexter is always helpful and very nice Great service today dexter is always helpful and nice. He’s the only service representative I will use each time I come because a few of the other rep More

by CYNTHIA.CARRUTHERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dexter Alexander , Lea Lawrence
Jul 10, 2018 -

Wolfchase Honda responded

Thank you for taking time out of your day to leave positive feedback. Dexter is a great asset to our Service Department and I’m so happy that you took the time to recognize him. I will make sure he gets a copy of your review. We truly appreciate your loyalty and look forward to seeing you again.

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