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Wolfchase Honda - Service Center

Bartlett, TN

4.8
3,969 Reviews

3,969 Reviews of Wolfchase Honda - Service Center

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June 10, 2018

Extremely bad customer service My car was not ready when I got there even though someone called me that it is ready. I had to waiting another 30 to 45 minutes. Also the price given More

by adeyemo_02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric, tony
Jun 12, 2018 -

Wolfchase Honda responded

Thank you for taking time out of our day to provide feedback regarding your recent visit to our service department. In checking, the amount quoted to you is the same amount that was charged to you before taxes, normally when an amount is quoted, it is the price before tax. I do apologize that your paperwork was not ready when you came to pick up your vehicle and I do understand your frustration since you were called and told your vehicle was ready. We appreciate your business and hope that you will give us another opportunity to serve you.

June 10, 2018

Awesome service! They got me in quickly. Estimated time was correct. Very friendly and professional. Everything was perfect. Could not ask for anything more. Thank you More

by TBOOGIE116
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I forgot his name, but his desk is the first one on the right when you drive in.
Jun 25, 2018 -

Wolfchase Honda responded

It's so rewarding to read your comments about your recent service visit to Wolfchase Honda. We strive to provide truly exceptional service in a friendly and professional environment. We truly appreciate your business and look forward to serving you again.

June 09, 2018

My experience with service dept I’m pleased, keep up the good work. I would only go to Wolfchase Honda for my service. The people are about their business.Two thumbs up!! More

by Hot car
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin
Jun 25, 2018 -

Wolfchase Honda responded

Thank you for the 2 thumbs up and for the wonderful review! We strive to provide truly exceptional service, so it's very rewarding to read your comments. We truly appreciate your business and look forward to serving you again.

June 09, 2018

I went in for an oil change and found out I had no brake pad If I had gone to a quicky oil change place,, they wouldn'y have chrcked or noticed the brake pads. I like that they explained everything beforehanf an More

by ADAMSLF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff in service and a woman from the servicing area
Jun 25, 2018 -

Wolfchase Honda responded

Thank you for trusting Wolfchase Honda with your recent service needs. I'm happy to hear that you were pleased with the fact that they were able to recognize the need for the brake pad from doing the multi-point inspection. This service provides options to our customers that can be done now or later without putting pressure on you, like you stated. We truly appreciate your business and look forward to serving you again.

June 09, 2018

Routine maintenance Abdul Jones is the best! I called for appointment, was scheduled promptly, and was able to wait rather than leaving and coming back for my car. Loved More

by PADDY.HARRIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abdul Jones
Jun 25, 2018 -

Wolfchase Honda responded

Thank you for taking time to leave a review about your recent visit to our Service Department. I'm happy to hear that Abdul was able to take care of our needs in a quick and efficient manner. We truly appreciate your business and look forward to serving you again.

June 09, 2018

Great People- Awesome product Amazing Service- We have been buying Hondas for Years- In all of the cars we have owned the number of times we have had to go to the service department for anything o More

by FWARNER96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Scola in the Service Department, Scott Alexander , Joe Warner
Jun 25, 2018 -

Wolfchase Honda responded

We would like to thank you for your recommendations and for this amazing review! Our team of professionals is dedicated to providing you and everyone else who visits Wolfchase Honda with only the best there is to offer. It's so nice to hear that Scott and Jeff helped to make your experience such a positive one. We truly appreciate your business and we look forward to serving you again.

June 09, 2018

Dexter is the best. My AC was broken. Two shops couldn't figure out what was wrong and both appointments with those folks were delayed. Wolfchase Honda worked me in the d More

by HondaGratitude
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dexter
Jun 25, 2018 -

Wolfchase Honda responded

Thank you for taking the time to share your recent experience with Dexter and our Service Department! Dexter is just the best, and I'm so happy to hear that he worked you in and got you taken care of in an efficient manner. We truly appreciate your business and look forward to serving you again.

June 08, 2018

great service and help We had a great experience at Wolfchase with WOW customer service and great support from our service advisor. Our advisor listened to our concerns a More

by RMARSH5283
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Skylar
Jun 13, 2018 -

Wolfchase Honda responded

Thank you for sharing your experience with Wolfchase Honda and our Service Department. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be 5-star worthy and our team will be thrilled to read your feedback. We truly appreciate your business and look forward to serving you again.

June 08, 2018

Problem resolved Skylar Lewis took care of having my issue resolved on my Honda Odyssey. Thanks so much. He's also following up with an intermitten issue with my radio More

by MRLEE31948
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Skylar Lewis
Jun 13, 2018 -

Wolfchase Honda responded

Thank you for taking time out of your day to leave a positive review on behalf of our Service Team and Skylar! I'm happy to hear that Skylar was able to resolve the issue you were having with your Odyssey and is taking time to learn if any other customers are experiencing problems with their radio. We truly appreciate your business and look forward to serving you again.

June 08, 2018

Wonderful, fast service! They did a fantastic job!. I will come back for service the next time I need it. I will recommend them to my friends for service. More

by MMPAYNEP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember his name., Lea Lawrence
Jun 13, 2018 -

Wolfchase Honda responded

Thank you for trusting Wolfchase Honda with your recent vehicle service and thank you for the wonderful review. We strive to provide truly exceptional service, so it's rewarding to read your comments. We truly appreciate your business and your recommendations!

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