Wood Nissan Lee's Summit - Service Center

This dealership does not value their customers time. Phone calls to the service department go unanswered. Dropping of a car for service took 45 minutes due to only having 1 service associate working. Pi Phone calls to the service department go unanswered. Dropping of a car for service took 45 minutes due to only having 1 service associate working. Picking up took just as long, while many “managers” in suits would walk in the service department, look at the line, then walk out while doing anything to help. More

Top notch, very professional. They diagnosed problems, gave options and potential costs. Excellent service and results. They diagnosed problems, gave options and potential costs. Excellent service and results. More

The service was great! I did not have an appointment, but i was worked in and service was completed in a very timely manner. Friendly and courteous. Was nice to get my car I did not have an appointment, but i was worked in and service was completed in a very timely manner. Friendly and courteous. Was nice to get my car washed too! More

Jack Spence in the Service Department was very helpful to us. It’s people like him that bring me back to Wood Nissan again and again. us. It’s people like him that bring me back to Wood Nissan again and again. More

Jack Spence was very helpful and the service staff fixed my car quickly. Jack Spence explained the work done and explained what work was recommended for my car. Great experience. my car quickly. Jack Spence explained the work done and explained what work was recommended for my car. Great experience. More

Was told that my car would be done on 3 different days and that was not the case for a 2 hr job per the book. They had the part on hand for 4 days before the job was completed. The real reason is because and that was not the case for a 2 hr job per the book. They had the part on hand for 4 days before the job was completed. The real reason is because it was warranty work and they cut the warranty work hours in the shop. I was also told that a porter would deliver my car back to me if I was unable to to come and get it, they do not have porters to deliver vehicles after I asked for that option. Also was told they would get me a loaner vehicle so I didn't have to plan for a ride to get my car, when I showed up they didn't have any loaner vehicles for me. Along with all of this I was told multiple times I would get a call back from my service manager, this never happened and I always had to call back the following day to get the same answer or I would be left on hold for 45 minutes before I finally hung up and made the drive to see what the status was. While I was waiting to talk with my service manager several others walked in behind me and were having the same experience. More

Waited 2 hours for them to tell me they can’t work on my car car More

Service people very nice give them a 10 but you need to have Saturday mornings fully staffed to handle the busy work flow have Saturday mornings fully staffed to handle the busy work flow More

I am always pleased with the service here. The advisors are friendly and knowledgeable. I never feel pressured to pay for services that I don’t want or necessarily need. The advisors are friendly and knowledgeable. I never feel pressured to pay for services that I don’t want or necessarily need. More