Wood Nissan Lee's Summit - Service Center

I’m very pleased with the service I received. My car was in and out of the shop quickly and staff members were friendly. My car was in and out of the shop quickly and staff members were friendly. More

The service I received was excellent. All work was requested was completed as expected. I was kept updated.and was able to pick up my car at my convenience. All work was requested was completed as expected. I was kept updated.and was able to pick up my car at my convenience. More

The service department did a thorough job of addressing a serious problem now, and gave me a heads up about another issue that needs to be fixed in the near future. serious problem now, and gave me a heads up about another issue that needs to be fixed in the near future. More

Wood Nissan is awesome. Got me in fast at the time of my appointment and work was complete on time and was right! Got me in fast at the time of my appointment and work was complete on time and was right! More

Quick and efficient. Always putting customers first. They don’t try to oversell or overcharge Always putting customers first. They don’t try to oversell or overcharge More

Jack is the best! ! Very helpful and kind! He will figure out what is going on with your car. ! Very helpful and kind! He will figure out what is going on with your car. More

Took my car in for service that I bought used here 5 months prior. It was running poorly and check engine light was on. Overall my car was there a week I called for over two hours on day 3 to see what w months prior. It was running poorly and check engine light was on. Overall my car was there a week I called for over two hours on day 3 to see what was going on and was either hung up on, disconnected or transferred to a full mailbox. Had to go in to the dealer to find out what was going on. My advisor is unable to be reached and turns out my car was already diagnosed and some repairs made and supposedly waiting on parts from warranty company. I was never told what the issue was found to be and if it’s all covered bu warranty or not. Day 4 I call again for 2 hours until I for the very first time talk to my advisor who tells me the diagnosis and parts will be there the next day (Saturday) and the car should be ready on Monday. We discuss what is being repaired how much I owe and how much warranty is paying. Come Monday I call again for an hour and can’t get him I ask the receptionist to just please check if my car is ready and it shows as done. Go up to get my car after waiting an hour for my advisor to figure out the bill he hands it off to somebody else and it’s more than we discussed includes an extra part that wasn’t needed. At this point I’m just tired of dealing with it and pay and will never be returning again to Wood Nissan. I’m patient but the lack of communication and disorganization is beyond absurd. I even left voicemail's for the Service Manager throughout the process as did my sales man and nobody could bother to pick up a phone, email or text and communicate. More

Wood Nissan is the best dealership I have been to in a long time. Everyone is always very friendly and helpful. long time. Everyone is always very friendly and helpful. More

Great and quick service. Very pleasant experience. I will come back for service. Thank You Very pleasant experience. I will come back for service. Thank You More

Jack Spence did an excellent job. He started on time and was very fast working on my car. He started on time and was very fast working on my car. More